Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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John failed to provide me with any updates regarding my vehicle for days after dropping it off. During that time, his peers provided me with false information, telling me that parts had been ordered when, vehicle for days after dropping it off. During that time, his peers provided me with false information, telling me that parts had been ordered when, in reality, my vehicle had not even been inspected and no technician had been assigned. When a technician was finally assigned, I was told that the technician was off and that they would not be able to provide me with an update until he returned. This was the first update I received after four days of complete silence. I was left without a vehicle during this entire time and had to physically drive to the dealership just to get any type of information. When I arrived, John was dismissive, rude, and resistant to helping me. He repeatedly told me that he could not provide me with a rental vehicle. It was not until I asked him to speak with his manager that he was suddenly able to approve one. The entire process felt unnecessarily difficult and frustrating. John was extremely unprofessional throughout the interaction. He made comments such as, “God forbid I get sick,” when explaining why he could be out of the office and unable to provide updates. He also repeatedly told me, as a consumer, that they had vehicles sitting there for weeks without being inspected because they were too overwhelmed. Hearing this did not provide any reassurance that my vehicle would be handled in a reasonable timeframe. By the time John finally approved a rental, which felt like pulling teeth, I had already lost confidence in the dealership and decided to remove my vehicle from the shop altogeth More
John was so professional and worked with us to get both vehicles repaired. He kept in touch with us and let us know what was happening with them. We we be sure to use him in the future. vehicles repaired. He kept in touch with us and let us know what was happening with them. We we be sure to use him in the future. More
i've bought a few cars from air park Dodge, I've been pretty lucky to have Kyle on the Jeep side and another guy Jon on the fiat side Both made our life so much easier pretty lucky to have Kyle on the Jeep side and another guy Jon on the fiat side Both made our life so much easier More
Alex did a good job getting car in for service. Very disappointed with 2024 Grand Cherokee. This is second battery this year in the car. Appears it hi is a problem that never gets fixed. Very disappointed with 2024 Grand Cherokee. This is second battery this year in the car. Appears it hi is a problem that never gets fixed. More
Great and thorough service. I would never go to another dealership. Kyle Heckathorn is the best service advisor I have ever worked with!!!!! A++++ I would never go to another dealership. Kyle Heckathorn is the best service advisor I have ever worked with!!!!! A++++ More



