Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Good communication. Everything fixed. I had a terrible experience last tine and had not been back in several years. This experience was much better Everything fixed. I had a terrible experience last tine and had not been back in several years. This experience was much better More
Worst customer service experience. Was rude and not personable. My appointment wasn't on the schedule and made me wait for 20 min while he was doing paperwork for other people that wer Was rude and not personable. My appointment wasn't on the schedule and made me wait for 20 min while he was doing paperwork for other people that were not inform of him and told me he was busy. Very rude More
I was very pleased with the service. The service rep took great care of me. The service rep took great care of me. More
Brought my 2022 Jeep Grand Cherokee (my 4th in the last two decades) in for 90k checkup. All fluids, etc... That part was fine (I guess/hope). $1650.00 for that. Asked to have my intermittent wipers f two decades) in for 90k checkup. All fluids, etc... That part was fine (I guess/hope). $1650.00 for that. Asked to have my intermittent wipers fixed (On/Fast/Off works fine). Intermittent hasn't worked for a year - been waiting to get to a dealership to have it fixed - it's not critical, but very annoying to have to manipulate the intermittent on/off during light rain/mist. Picked Jeep up and was told "could not replicate the problem". It was misting at the time (about 10:30am on 10/13. I drove the car out of the lot, into the mist, and the problem still existed. I think he forgot to check it or...something... I don't know. It can't be hard to fix this issue. I'll find some other dealership to work with. More
I'm sorry I don't remember the names, but I was told I would be with a service agent and when I run in and ask for him and found out that he was off that day. Another nice man helped me out and took good would be with a service agent and when I run in and ask for him and found out that he was off that day. Another nice man helped me out and took good care of me. More
Airpark sold a vehicle to me with safety related issues that they guaranteed were already inspected for and in good working order. Their sales representative responded that they would take care of safety i that they guaranteed were already inspected for and in good working order. Their sales representative responded that they would take care of safety issues, but that is far from the truth. These issues should also have been covered under AZ lemon law 15 day/500 mile AZ implied warranty, but the dealer refused to do anything about it, even with third party inspections stating these issues are safety issues. Do not trust the dealership to perform their own inspection and always get your on before buying a vehicle through them! This dealership doesn't even touch issues when they do trade ins, hoping to pass problems onto the buyer to avoid costs themselves. They also refuse to provide phone numbers or emails to property escalate issues. Don't expect any change through escalating the issue up the chain to Rhett Ballard, general sales manager. He will dismiss your concerns and recommend you to just file a lawsuit. Great group of folks willing to sell you a vehicle with safety issues and stand behind their work. Avoid this dealership at all costs when buying used or new. More


