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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,600 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,600 reviews

July 24, 2020

Great Service They always take good care of me with friendly service when I bring my car for any service. I will continue to come here in the future. More

by sheababy1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 24, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! It is always a pleasure to work with you here at Al Hendrickson Toyota, and we look forward to your next visit!

July 23, 2020

Awesome!! That is a word I would use to describe my service at Al Hendrickson. Chris Kulazidis, my service writer, took it upon himself to make sure I received good service. When they did not repair More

by ROYGIBBONS61
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi
Jul 24, 2020 -

Al Hendrickson Toyota responded

Hi Roy - Thorough service is our goal and we are very happy to hear that this was your experience. Thank you for sharing these details about working with Chris and Fred! We are glad to hear that your issues have been properly addressed and we truly appreciate you rating us five stars. Enjoy your weekend!

July 23, 2020

too bad costumer service and appointment schedule i called for appointments and they said we will call you back and i wait 4 days no one call me back More

by ADHEEMADHEEM
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Aug 12, 2020 -

Al Hendrickson Toyota responded

I sincerely apologize for the lack of communication on our end. I would be more than willing to discuss any of your concerns directly. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 23, 2020

Jarret Is amazing I’ve been going to him for four years now to get my oil change and every time I always receive wonderful service! :) More

by BRITTANY_MAKLER
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Al Hendrickson Toyota responded

Brittany, it's an honor to have earned your support at Al Hendrickson Toyota and we are excited to hear that Jarret continuously hits the mark of providing excellent service. We are grateful to have you as a customer and we look forward to working with you next time!

July 23, 2020

general check-up I took the car in mainly for a check on the tire pressure light that wouldn't go off; it was fixed. Also had an oil change. Service was fine. Wha More

by chris8634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
Jul 27, 2020 -

Al Hendrickson Toyota responded

Chris- I'm very sorry that you had to wait a long time. We have been doing things differently as far as only taking one passenger at a time so, unfortunately, it has delayed times, but I'm very sorry that you did not feel comfortable in the waiting area. I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 23, 2020

Service was quick and efficient. Issues resolved. Sunday evening my tire pressure light showed on my dash board. No obvious flat tire. Drove home from a friend's house. Monday AM called dealer. Made a More

by helengolde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recognize name of service tech who helped me from above names.
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review. While I am pleased to hear that we were able to change your oil and service your vehicle efficiently and professionally here, I am concerned by some of your comments regarding our safety protocol. I assure you that customer health is our number one priority, and I would like to speak with you to ensure that we are living up to our values here. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 22, 2020

I've been a customer for 7 years now. The waiting room I've been a customer for 7 years now. The waiting room is very clean, cofee and snacks are provided. Great Service all around. Recommend. More

by FFRIDAY62
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Al Hendrickson Toyota responded

Thank you for your loyalty. It's an honor to have had your business for so many years and we are so glad to hear that you always enjoy the service and amenities at Al Hendrickson Toyota. See you next time!

July 22, 2020

I had a terrible experience. Service was sort of rude and when I got my car back they told me I need a new windshield wipers brand new windshield wipers were put on the week before also they said nothing abo More

by EC
Recommend Dealer
No
Employees Worked With
I think his name was Joe it’s been a few weeks now
Aug 12, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear about your experience. We strive for exceptional service here, and I would like to speak with you directly about what happened. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, Gary Cann - Vice President Parts and Service - (954) 545-6931

July 22, 2020

This is my 3 vehicle purchase at Al Hendrickson Toyota. On my very 1st visit I had the pleasure to work with Ed B., who I highly recommend. The staff is very friendly and patient. It was a pleasure working More

by OL
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Belvant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Joseph
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! We are grateful for your returning business here at Al Hendrickson Toyota, and we will certainly let Ed and Mike know that you appreciate their help. We look forward to your next visit!

July 22, 2020

Excelente servicio y excelente atención. La calidad del personal es excelente. Siempre son muy amables y conocen muy bien su trabajo. Muchas gracias por todo, los felicito. More

by cfmg.72
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra, Departamento de Servicio
Jul 23, 2020 -

Al Hendrickson Toyota responded

¡Muchísimas gracias por la crítica buena! Aquí en Al Hendrickson Toyota, nuestro objetivo es crear una experiencia positiva para nuestros clientes. Nos alegramos de oír que nuestro servicio es personal y eficiente. ¡Esperamos trabajar con usted de nuevo!

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