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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,606 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,606 reviews

July 15, 2020

New Car So excited for my new car. It was a great experience. It went smoothly and I couldn't be happier. Marcus, London, and Wesner were wonderful. More

by francined0619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : London
Jul 15, 2020 -

Al Hendrickson Toyota responded

Thanks so much for sharing your five-star car-buying experience at Al Hendrickson Toyota! We're thrilled to hear that Marcus, London, and Wesner made the process friendly and straightforward. We're wishing you many safe and happy miles in your new vehicle!

July 15, 2020

la atención es muy buena y el representante que me atendió Henry Delgado nos dio un excelente servicio, el es una de las causas que siempre regresamos y buscamos su servicio. muy buena representación More

by CAMILAASALAZAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Al Hendrickson Toyota responded

Mil gracias Camila! El servicio de atención al cliente es nuestra prioridad y nos alegra mucho que usted siempre tenga una buena experiencia trabajando con Henry. Tiene la gratitud de nuestro equipo aquí en Al Hendrickson Toyota!

July 15, 2020

Dexter's the guy! Dexter is always very helpful and patient with us whenever we're there. He always gets the job done and we can't thank him enough for all of his time More

by selenahosein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Jul 15, 2020 -

Al Hendrickson Toyota responded

Selena, thank you for the review! Dexter is an excellent member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help!

July 15, 2020

Service was very crowded...can you space people’s appointments a bit further apart, so we aren’t all trying to find a shady place to sit outside during the pandemic? More

by Nanakmv
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name and I don’t recognize his photo above.
Jul 20, 2020 -

Al Hendrickson Toyota responded

I'm very sorry if you were at all uncomfortable during your recent visit. Customer safety is our priority and I appreciate you bringing this to my attention. I will pass this along to the right people so we can take steps to improve. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 15, 2020

Great service took care of my needs. I was taking home, while the work was being done. Notified on the progress of the car and promptly told when things had changed. More

by Ryan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Coats, Shedrick Anderson
Jul 16, 2020 -

Al Hendrickson Toyota responded

Hi Ryan, thank you for sharing your feedback for Al Hendrickson Toyota. We are committed to making sure customers feel confident during every step and I am glad that came through to you. Our team looks forward to working with you next time!

July 15, 2020

Terrible! I had a 7am appointment for an oil change and a recall that needed to be fixed. Shedrick was not there at 7 and I waited until 7:15 and approached the More

by michelleschlenk
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Aug 03, 2020 -

Al Hendrickson Toyota responded

Michelle - I sincerely apologize for the delay here. I assure you that we strive for efficient service here, and I will certainly share your feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 14, 2020

This was my first visit. I called customer service and This was my first visit. I called customer service and no one returned my call. I was not happy. Please call me. Thank you kindly. More

by Mrs. Smith
Recommend Dealer
No
Employees Worked With
Jeffrey Valdez
Aug 03, 2020 -

Al Hendrickson Toyota responded

Mrs. Smith - I sincerely apologize for the lack of communication on our end, and I'm sorry that we let this slip through the cracks. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 14, 2020

Easy service experience Very easy to make appointment online. Quick check in and check out. Service was completed without any problems. I would like if Hendrickson would pro More

by WOLF428137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Al Hendrickson Toyota responded

Thank you for the review and feedback. We are grateful for your business here, and we will certainly share your comments with our team and work to improve our process going forward. If you ever need anything else, don't hesitate to give us a call or come back and see us again.

July 14, 2020

I really like this. It’s was so good my experience with al Hendrickson Toyota. I recommend for all my family and friends. Tank you More

by RAFAELBLUMEMALAVAZI
Recommend Dealer
Yes
Employees Worked With
Andre Caldero
Jul 14, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are grateful that we got the opportunity to work with you here at Al Hendrickson Toyota, and we look forward to your next visit!

July 14, 2020

Henry Delgado is excellent customer service and mechanic is very good worker excellent location and prices always my auto repair in all hendrickson and my buy cars More

by CONTRERASMANUEL60
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! Henry is an excellent member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help!

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