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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,611 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,616 reviews

July 12, 2020

What happened to the appointment I had an 8:00 AM appointment scheduled. The car was taken in until 09:15. What gives? I get there is a Covid-19 hoo-hah going on, but why would that More

by UNCLEFAJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 14, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that you are frustrated. It sounds like there may have been a miscommunication here, and I will look into what caused the delay. In the meantime, please don't hesitate to give me a call so we can discuss your visit directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 12, 2020

My experience was good. It is always a pleasure to deal with Mr. Jarrett Elder. He is very helpful. He is also quite knowledgeable. In addition, he is pleasant. More

by ENDEAVORCOLEM1
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Al Hendrickson Toyota responded

We're grateful to have your business at Al Hendrickson Toyota! Our team member, Jarrett, is essential and I am pleased to hear that he always provided you with informative and enjoyable service. We look forward to seeing you next time!

July 12, 2020

My visit Friendly personnel, prompt service. Sorry but there isn't more to say. Friendly personnel, polite and prompt personnel. You could provide hand san More

by GEOFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Al Hendrickson Toyota responded

Thank you for the review and feedback. Providing friendly and prompt service is always the goal here at Al Hendrickson Toyota, and it means a lot to know that we made it happen for you. I also assure you that customer safety is our number one priority, and we will take your suggestion seriously as we move through this difficult time. We look forward to the next opportunity to impress you!

July 12, 2020

Great service with Jarrett Jarrett always makes sure my car and I am well taken care of. Because of Jarrett I will always continue to bring my car here. More

by JHELT003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! It is always a pleasure to work with you here at Al Hendrickson Toyota, and we will certainly let Jarrett know that you appreciate his help!

July 12, 2020

Great service. Henry make it very easy for me.Car was Great service. Henry make it very easy for me. Car was done on schedule. Henry was very nice. He also call me for a follow up. More

by KOMOSPORTS
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Al Hendrickson Toyota responded

We appreciate your business and the great review! It's wonderful to hear that Henry delivered efficient, friendly service. Thanks for trusting the team at Al Hendrickson Toyota with your car!

July 12, 2020

Been going there for 30years$$$ with 2 of our cars, camery,sequoia slot of highway miles so we keep up with service no worries on the road. More

by CAMPBEL531
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dell paint shop
Jul 13, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. We are honored to have had your business for 30 years! Whether it's a Toyota Camry or a Toyota Sequoia, our team is dedicated to providing excellent service on our customer's vehicles. See you next time!

July 11, 2020

Outstanding service,,, Service is truly fabulous,,,Jarret Elder is wonderful,,,,As good as the service area is, the Sales Dept is a horror,,They lie as much as they can to g More

by bonartie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Gonzalez-horrible(Sales)
Jul 20, 2020 -

Al Hendrickson Toyota responded

Thank you for the review and feedback. While I am pleased to hear that you enjoyed working with our service team, I am concerned with your comments regarding our sales team. I'd like to speak with you directly about your experience, but I need your full name to be able to look you up in our system. Please give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Nov 13, 2020 -

bonartie responded

Arthur Fuchs

July 11, 2020

Service Appointment Henricksons is a professional and courteous dealership. The service department has been prompt and has taken good care of my car. The waiting area i More

by MAGGIEJY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Jul 13, 2020 -

Al Hendrickson Toyota responded

Thank you, Maggie! It makes us proud to hear that you always have a 5-star experience on your service visits here to Al Hendrickson Toyota. We look forward to seeing you next time!

July 11, 2020

Service department is outstanding. They place customer experience first. Henry Delgado is efficient and customer oriented. Shuttle service drivers especially John Goldberg were a pleasure. Great job. More

by FRANKMEDINA2010
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Al Hendrickson Toyota responded

We really appreciate the five-star review, Frank! Customer satisfaction is our number one priority, so it's great to hear that Henry, John, and the rest of the service team delivered a wonderful experience. We're proud to have earned your business!

July 11, 2020

As always Al Hendrickson Toyota is very accommodating. Chris LaPort always treats us as family. I drove 45 minutes to have my services. Thanks to Chris for his service. More

by CAROL16
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Al Hendrickson Toyota responded

Hi Carol, it made our day to hear that Chris always takes such great care of you. We're pleased to hear that your drives to Al Hendrickson Toyota are always worthwhile as customer satisfaction is our goal. See you during your next service appointment!

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