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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,403 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,403 reviews

May 03, 2020

Easy, Direct and Smooth We had 3 cars on our schedule for a day of car shopping. This was car one. While I know they say never take the first offer, we did buy the first car! More

by JOHN BENEDICT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor, Greg and Jenna
May 04, 2020 -

Al Hendrickson Toyota responded

John, thank you for shopping with us at Al Hendrickson Toyota. Customer feedback means so much to us and we appreciate you taking a moment to share your experience. We wish you safe travels in your Ford Mustang!

May 02, 2020

wanted to have a ride home and they told me it was to far, I wanted a ride and they old me it was to far(is Tamarac With everything happening with virus you would hope it would easier, More

by HIRO049
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 04, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that we weren't able to provide transportation. We do go out to Tamarac so I will have to find out why somebody said that and will share this feedback with my team to see if there is anything more we can do to accommodate our guests going forward. If you'd like to speak with me directly about your visit, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 01, 2020

Awesome, fantastic, I love this dealership they take care of their customers. I would not go anywhere else. Knowledge of car. Staff was on top of everything and for you in and out. More

by CCUMMINGS17
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Al Hendrickson Toyota responded

We are so grateful for your support. Our team is committed to proving every guest with a five-star experience and we're glad to know that came through to you. See you next time at Al Hendrickson Toyota!

May 01, 2020

Can't trust service techs Dropped off van to Chris and left. Upon return of van noticed last N95 face mask was taken from back seat. No morals for those working behind scene More

by rmgebauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R
May 15, 2020 -

Al Hendrickson Toyota responded

This is something that we take very seriously! Also, we provide all our associates with masks, so this is very disturbing to hear. I would like to speak to you about your experience. Please call me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 15, 2020 -

rmgebauer responded

Interesting how the VP Gary Cann wrote this today 5/15/20, requests for me to call regarding my issue/review and Mr. Cann DOESN'T work on Fridays per his admin at the Service Department. Would make sense now since this was same message on Cars.com that he's yet to bother returning my call. Bottom line, Al Hendrickson pays someone to reply to these issues/reviews and makes consumers believe they care and "take very seriously" with their fabricated reply ... YOU DON'T CARE!

May 18, 2020 -

Al Hendrickson Toyota responded

We truly value our customers and I'm sorry that this hasn't come through to you. I also apologize that we haven't gotten back to you about your concerns sooner. Gary is off on Fridays but at times comes in the morning for a couple of hours. We are not able to pull you up in our system by this name but we do care and would like to speak to you. At your convenience, please give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

April 30, 2020

I had a great experience buying our new Highlander from Al Hendrickson Toyota! The process was quick and easy plus I got a great deal!! More

by RANDOLPH.SCOTT
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Apr 30, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are so happy to hear that you had a great experience working with our team at Al Hendrickson Toyota. Enjoy your new Toyota Highlander!

April 30, 2020

I was VERY PLEASED with the service at Al Hendrickson used car dealership!!!! I HATE going to dealerships because they take FOREVER, but I was surprised how fast & knowledgable Ricardo Altes & Frantz Inn More

by detricew
Recommend Dealer
Yes
Employees Worked With
Ricardo Altes and Frantz Innocent
Apr 30, 2020 -

Al Hendrickson Toyota responded

Thank you for writing us a review. We strive to get customers on the road in the perfect vehicle and we're thrilled to hear that came true for you. See you at your next visit to Al Hendrickson Toyota!

April 30, 2020

Service My sales person, Neville McDonald, was phenomenal. He was professional, knowledgeable, courteous, and attentive to my requests. He helped me set More

by JELODA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville McDonald
May 01, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! We are happy to hear that Neville provided the professional and knowledgeable service we pride ourselves on here at Al Hendrickson Toyota. We will be sure to let him know that you appreciate his help!

April 30, 2020

Shedrick in service provided excellent customer service. I really appreciate the kindness and speedy service at Al Hendrickson. Keep up the good work as a team More

by ssjackson78
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
May 01, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience at Al Hendrickson Toyota! We're so glad to hear that Shedrick treated you right.

April 29, 2020

Al Hendrickson Customere service Good customer service,always very busy place but they take care of you,calling in advance is the best,but still if you show up early you could got it. More

by RAFAMACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2020 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota. We appreciate your feedback and patronage!

April 29, 2020

We had a fantastic experience working with Erik Coxwell and Dexter!! They were so helpful with my purchase. I love my new Highlander XLE and all of the awesome safety features!! More

by Tutton
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Apr 30, 2020 -

Al Hendrickson Toyota responded

It makes our day to hear that you love your new Toyota Highlander XLE, congratulations! We are are also thrilled that you had a positive experience with Erik and Dexter. Thank you from the entire team at Al Hendrickson Toyota!

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