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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,371 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,371 reviews

December 02, 2019

Robert was very nice and he help me with everything Everything went well Robert was very nice . As soon as I got there he explained everything details by details to me and everything was so quick and I More

by DLILINE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Dec 03, 2019 -

Al Hendrickson Toyota responded

Thank you for the review! Nothing makes us happier here at Al Hendrickson Toyota than hearing from a satisfied customer. We are so glad to hear that Robert took good care of you. We will be sure to let him know you appreciated his help!

December 02, 2019

Good service Good quick service with no issues. Everything was handled professionally and I was made aware of any issues that needed to be fixed. Great job. More

by christopher.d.leiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Valdez
Dec 02, 2019 -

Al Hendrickson Toyota responded

Christopher - Thank you so much for supporting the Al Hendrickson Toyota team with a wonderful review! We are so glad to hear that our team took care of your service needs quickly and professionally. We look forward to your next visit with us!

December 02, 2019

6 month, 5000 mile check Service was quick and efficient. Taken at appointment time, notified of any issues and promised car within 1 hour and this was done. Robert Kopp, my s More

by LKRONISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kopp
Dec 02, 2019 -

Al Hendrickson Toyota responded

It was our pleasure to give you high-quality and prompt service! Thank you for sharing your positive experience with Al Hendrickson Toyota.

December 02, 2019

Amazing The entire process quicker than expected partly because of Capital One navigation program so I was able to go in knowing exactly what I wanted. One do More

by DR.GHW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm shocked not to see either of the 3 gentlemen who assisted me. Trevor the salesman, Sebastian in management and Frantz in financing
Dec 02, 2019 -

Al Hendrickson Toyota responded

Thank you for writing us a review! We really appreciate this feedback and hope that you are enjoying your new SUV. All of us at Al Hendrickson Toyota are grateful for your business.

December 02, 2019

Great Henry is an excellent employee and always makes the service a good experience. The internal service of the mechanics was a bit regular since they c More

by MARITZASANCHEZ7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. We apologize for the issues and appreciate you allowing us to make it right. Have a wonderful week!

December 01, 2019

Took us right at appointed time no hassle Klaus took care of us right at our appointment time , car was ready when he said it would be, and everything was done to our satisfaction. Good exper More

by LWEINRUB1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus in service
Dec 02, 2019 -

Al Hendrickson Toyota responded

This is exactly what we love to read! Thank you so much for trusting the Al Hendrickson Toyota team with your vehicle. If there is anything further we can assist you with, please let us know.

December 01, 2019

The employees need more training and respect people's time. I ordered a part and was told it would be available on 11/30/19. After waiting for 45 minutes I was informed that the part was not there and would not More

by thea72rick2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 17, 2019 -

Al Hendrickson Toyota responded

I'm so sorry that you're upset. We would never want to inconvenience our guests and I apologize that we didn't alert you about the availability of this part sooner. I'm going to share this feedback with my team so we can improve for the future. Don't hesitate to call me if there is anything I can do to help. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2019

Best service center I've ever used. My fourth great experience in a row. Most efficient and customer-friendly service department I've ever seen. My service writer Wilnord Charles has bee More

by diracc2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
Dec 02, 2019 -

Al Hendrickson Toyota responded

We can't thank you enough for coming back to Al Hendrickson Toyota! It's wonderful to hear that you can depend on Wilnord to take excellent care of you and your vehicles. We also appreciate your feedback about our facilities. Have a great week!

December 01, 2019

Quick and good service I always have my SUV serviced here. Everything is always easy and fast. Great service. The service people are always friendly and accommodating. Thank More

by DMoreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniela
Dec 02, 2019 -

Al Hendrickson Toyota responded

Thank you so much for sharing this wonderful feedback! We love to hear that you can depend on the Al Hendrickson Toyota team to make the service process easy. Have a great day!

December 01, 2019

Very nice Jarret was very pleasant and informative. He explained what was needed with my car. Unfortunately my wait time was longer than I expected. Almost two More

by thefoxes100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Al Hendrickson Toyota responded

We appreciate you sharing this feedback, our sincerest apologies for the long wait. Thank you for trusting us with your vehicle! We look forward to impressing you next time.

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