Al Hendrickson Toyota

Confused I was there for an oil change i just got the car 6 months ago and am under warranty for 3 years. I was advised that the car needed a $200 oil change. I was there for an oil change i just got the car 6 months ago and am under warranty for 3 years. I was advised that the car needed a $200 oil change. (( WHO CHARGES $200 FOR AN OIL CHANGE ESPECIALLY FOR A CAMRY)) I was confused why a bill was coming my way when Im under the impression that for the next 3 years oil changes are covered. The car feels like no work was being done on and I questioned if an oil change was performed. The car drives the same way it did when i brought the car there for service and I was there for 2 hours. More

Awesome Customer service I'm always greeted with friendly faces and smiles. Associates are always ready to assist and the ease of the process is stress free. They take the tim I'm always greeted with friendly faces and smiles. Associates are always ready to assist and the ease of the process is stress free. They take the time to listen and let you know if any additional service is needed. More

thorough and safety conscious My Sienna has over 120,000 miles on it and the service department at Al Hendrickson Toyota has kept it running smoothly and reliably since the day I b My Sienna has over 120,000 miles on it and the service department at Al Hendrickson Toyota has kept it running smoothly and reliably since the day I bought it. A+ More

Service good service and customer service is very good, Price are high but service is good, Henry is very kind person and had good manners and know how to tal good service and customer service is very good, Price are high but service is good, Henry is very kind person and had good manners and know how to talk with customer. More

Oustanding service from Jarrett! Jarrett, is always happy, courtesy, professional and can rock the same style hat as me. Tremendous asset to your company! As always, job well done. Jarrett, is always happy, courtesy, professional and can rock the same style hat as me. Tremendous asset to your company! As always, job well done. More

Excellent Customer service was very helpful I would truly recommend anyone trying to own a car to go see Toyota first. You won't regret going there, they valve Customer service was very helpful I would truly recommend anyone trying to own a car to go see Toyota first. You won't regret going there, they valve customer and by entering the premises you become Toyota customers More

excellent service, I have been with Al Hendrickson for 20 yr Thank you Craig for your help and the excellent deal you gave me... I also want to thank Olivert Jean the sales rep for his assistant, excellent... ve Thank you Craig for your help and the excellent deal you gave me... I also want to thank Olivert Jean the sales rep for his assistant, excellent... very happy overall More

Vehicle not repaired I brought my vehicle in for a warranty concern for a rattling door panel technician told me noise was unable to duplicate despite myself sitting in ve I brought my vehicle in for a warranty concern for a rattling door panel technician told me noise was unable to duplicate despite myself sitting in vehicle everyday hearing it. It is known for technician to blow off concerns as these. It’s claims sound insulation was placed inside the door panel aka foam tape which does nothing to remedy my concern considering my fault is poor workmanship in the door panel design aluminum trim piece is loose and still is I love wasting my time at a dealer to not have a repair complete considering I live 40 min away. More than likely won’t return here for service. My vehicle was brought to me by valet with the trunk open and pouring rain that was a plus for great service. More

Outstanding Service Coordinated vehicle drop-off for 10K service. Norman provided outstanding service and professionalism. Vehicle was serviced and ready in time to pic Coordinated vehicle drop-off for 10K service. Norman provided outstanding service and professionalism. Vehicle was serviced and ready in time to pick up kids from school. Thank you for your care and consideration. More

Joe has poor customer service, is sarcastic & disrespectful We arrived with a request for cancellation of insurance from GAP and Joe offered us wrong information. We tried to explain to him our situation and as We arrived with a request for cancellation of insurance from GAP and Joe offered us wrong information. We tried to explain to him our situation and ask him to indicate in the cancellation of the insurance that the loan was paid off since 10 months ago; but he just wanted to do what was easier for him. We tried to reason with him but he began to speak sarcastically and has questioned our integrity. He said we wanted to do "fraud." When we get the cancellation form, we call the insurer directly and explain the situation. They did confirm that the cancellation of the GAP is at the date of the pay off of the loan. We sent the cancellation form by email and the insurer approved the cancellation 10 months before, when the loan pay off. Be carefull, and ask for what is whright. More