Al Hendrickson Toyota

Gave me a great lease deal Gave me the most competitive lease rate of a number of dealerships that were contacted. Staff were professional. There was a small misunderstanding Gave me the most competitive lease rate of a number of dealerships that were contacted. Staff were professional. There was a small misunderstanding in the Finance Manager’s office resulting in an overpayment on the down payment, but the dealership agreed and refunded the overpayment after the fact, a testament to their integrity. More

I love this dealership! I am a three time owner of the RAV4! I go to Al Hendricks Toyota in Coconut Creek because of the sincerity and professionalism I have experienced ther I am a three time owner of the RAV4! I go to Al Hendricks Toyota in Coconut Creek because of the sincerity and professionalism I have experienced there in the past 6 years. I have never felt pressured while considering a new purchase. Each time I have traded in and bought a new RAV4, the experience has been great! Adam and Zeke worked hard to get me in the RAV4 that I wanted while working with numbers and even lowered my monthly payment by $20 per month!! For me, it is always WIN/WIN at Al Hendricks Toyota! More

Fast service The service was excellent and very fast. The staff was very well mannered & friendly. I would definitely recommend this dealer to a friend. The waitin The service was excellent and very fast. The staff was very well mannered & friendly. I would definitely recommend this dealer to a friend. The waiting area was very clean. We had complementary coffee & other things to eat. More

excellent service Chris Laporte always takes good care of my car and me as a customer. I never have to wait and he lets me know when it is ready Chris Laporte always takes good care of my car and me as a customer. I never have to wait and he lets me know when it is ready More

Excellent attention No matter the reason for the visit to the dealer, I have always found very friendly and willing people to help. I have always received the best guidan No matter the reason for the visit to the dealer, I have always found very friendly and willing people to help. I have always received the best guidance to do the service of my SUV. More

Amazing The service is amazing. Everyone there is really customer focused and they go above and beyond to exceed expectations. I couldn’t ask for a better exp The service is amazing. Everyone there is really customer focused and they go above and beyond to exceed expectations. I couldn’t ask for a better experience. More

Worst car buying experience of my life The sales manager is the rudest nastiest person I have ever dealt with. I never received a second key for the car like I was promised and they didn’t The sales manager is the rudest nastiest person I have ever dealt with. I never received a second key for the car like I was promised and they didn’t even put a full tank of gas in the car. I returned the next day and the sales manager was extremely rude. He said do you want to bring back the car and come get your trade? Nasty. I have already shared my experience with serveral people and they said I wish you would have said something before you went. The used car division is the worst people to deal with at Al Hendrickson. I felt like my money was no good there. He acted like he gave me the car for free. He treated me like complete trash. I think his name was Ernie. More

Poor customer service We have a question relating to the bumper (back left bumper) separating from the vehicle. Shedrick decided it was a factory default. It did not exist We have a question relating to the bumper (back left bumper) separating from the vehicle. Shedrick decided it was a factory default. It did not exist previously. If this is a factory default then a repair should be available. Shedrick did not offer a repair service (we have an extended warranty, which should not matter). The truck is brand new with 5,000 miles. His attitude was odd at best, to big of a fight to-go-round-and-round. If I have a choice I will take my vehicle elsewhere. However, I paid for my vehicle and warranty at Hendrickson; follow through. More

Great Friendly Pleasant Service Ken Bergmann was my service consultant and met me as I exited my vehicle. Great personality, very knowledgable, and welcoming. He took great care of m Ken Bergmann was my service consultant and met me as I exited my vehicle. Great personality, very knowledgable, and welcoming. He took great care of me and my toyota. I will be returning because of him. More

Great Service! Great customer service and always making sure I knew everything that was being done to my vehicle! They answered all of my questions. Thanks Norman! Great customer service and always making sure I knew everything that was being done to my vehicle! They answered all of my questions. Thanks Norman! More