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Al Hendrickson Toyota
Coconut Creek, FL
12,638 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 10:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 12,640 reviews
August 20, 2023
This is a review specifically for the manager Fabio in the servicing department. An official complaint with BBB was also filed accordingly. I went in for a regular scheduled servicing, I didn’t get my car the servicing department. An official complaint with BBB was also filed accordingly. I went in for a regular scheduled servicing, I didn’t get my car back for 5 hours, and they were only changing minor changes such the air filter. The real issue began when I picked up the car. The service technician ensured me a multi point inspection was preformed and the breaks, battery, and oil were all up to par. Of course I received a receipt stating it was inspected as well. I get in the car after paying and drive to exactly 10 minutes to a nearby plaza and park. I then restarted the car immediately to reposition and to my dismay the car isn’t starting. I immediately call the dealership and they send me a roadside assistance technician. He arrives after 2 hours, and immediately analyzes the battery and says it’s faulty and I should drive immediately back to the dealership. I drive back and am instructed to pay $275 for a new battery. I ask to speak to management as they have signed off on paper that my battery was intact and somehow 10 minutes on the dot later it’s faulty. The manager Fabio was unapologetic and said the best I can do for you is give you 10% off a battery “take it or leave it”. The “reduced price” being $245. For those who own a car I’ll let you decide if that is a discount. It’s evident that their technicians are at the least incompetent and at the worst neglectful. And their management unprofessional and unsightly. More
by aizaj13
Verified CustomerEmployees Worked With
Manager-Fabio
August 20, 2023
This dealership is very friendly and understanding. Workers ask questions if ur getting through. It’s encouraging. Workers ask questions if ur getting through. It’s encouraging. More
by ANGOR0104
Employees Worked With
August 20, 2023
Dealership is very efficient from the beginning to the end. Immediate attention was given my vehicle and issues were resolved in a satisfactory and professional manner end. Immediate attention was given my vehicle and issues were resolved in a satisfactory and professional manner More
by RGREENBRG7
August 20, 2023
I have always enjoyed using Al Hendrickson Toyota. Guys are polite and friendly. One item was amiss. my mile wise plug in from insurance company was not reattached. I am glad I saw it on the door t Guys are polite and friendly. One item was amiss. my mile wise plug in from insurance company was not reattached. I am glad I saw it on the door the following day. I ended up reattaching it, but I would have preferred that whoever removed it should have replaced it. It is easy to forget such a plug, but it could have been placed in a more conspicuous place like on the dashboard. More
by judigannon
August 19, 2023
Great experience at Al Hendrickson. We negotiated our used car final OTD price from home, the team's communication was excellent. We went in to test drive and then sealed the deal. We negotiated our used car final OTD price from home, the team's communication was excellent. We went in to test drive and then sealed the deal. More
by alison15
August 19, 2023
Mr. Jarrett was very knowledgeable and efficient. From my first service to now I have never gone to anyone else first service to now I have never gone to anyone else More
by KHAYNES876
Employees Worked With
August 19, 2023
I have given Mr. Oscar & AL Hendrickson so many 5 Stars that people will think I’m on the payroll 😂 Oscar & AL Hendrickson so many 5 Stars that people will think I’m on the payroll 😂 More
by COOLWEARSCOTT
Employees Worked With
August 19, 2023
I arrived at 8 in the morning and I didn't leave until almost 12 noon. The first thing that I told Chris LaPorte was that I didn't have a lot of time and if the work was going to take a lot of time, I'll almost 12 noon. The first thing that I told Chris LaPorte was that I didn't have a lot of time and if the work was going to take a lot of time, I'll do the work later. More
by dleeanderson
Employees Worked With
