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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,326 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,326 reviews

June 07, 2023

I was charged over $200 for a gas cap. After several years of being a customer, I feel that I was ripped off and don’t plan on using them again. My concern fell on deaf ears. More

by Geraldirwin
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jennifer Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

We do our best to keep our prices fair and competitive within the current market and I apologize if we've missed the mark. I understand you're upset, but I hope that we do not lose your business. Please reach out if there is anything that I can help with in the future. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 07, 2023

I was very pleased by the attention to detail by the staff. Happy about how I was treated and very happy with the deal. More

by FDDELTEJO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hilary Machado
Jun 07, 2023 -

Al Hendrickson Toyota responded

We appreciate you sharing your experience! It's great to know that our staff paid close attention to detail and treated you well during your visit to Al Hendrickson Toyota. We hope you enjoy your new vehicle and look forward to serving you again in the future.

June 07, 2023

My service at Toyota was great my service person is awesome jarret I’m happy with my service More

by Denah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're delighted you enjoyed working with Jarret and our team at Al Hendrickson Toyota! Thanks so much for the support!

June 07, 2023

Service was above and beyond what was expected. Jennifer was caring and performed awesome service to me. More

by TIGHTLINE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're thrilled to hear that Jennifer went above and beyond with the awesome service at Al Hendrickson Toyota. Thank you so much for sharing your experience! We appreciate your business and look forward to serving you again.

June 07, 2023

Over all a good experience. Worked with me to get to a price I was comfortable will. More

by slinkidude
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Al Hendrickson Toyota responded

We're so glad we could deliver a positive experience and reach a deal that worked for you! Thanks for working with us at Al Hendrickson Toyota!

June 06, 2023

Although the service center is excellent, the policies of the dealership are unfair, unethical and too many to list. U More

by MUSICAROLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that you had a fantastic experience with our service center. However, we're disappointed to hear about your concerns regarding our dealership policies. We take all feedback seriously and would like to learn more details here. If you're willing to speak with me, please reach out at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 02, 2023 -

MUSICAROLE responded

I called several times. Pleas call me at 954-968-4176 and will give you the details. You never responded to my messages.

June 06, 2023

No appointment but I drove in with my less than a month old truck and they took care of me immediately. More

by medic0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a positive experience at Al Hendrickson Toyota! Thank you for sharing your feedback on our prompt assistance with your less-than-a-month-old truck. Drive safely!

June 06, 2023

Great experience with Klaus and Norman. I love coming to the facility due to I know I will be treated awesome More

by demondelliott215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're thrilled to hear that Klaus and Norman provided you with a great experience during your visit! At Al Hendrickson Toyota, we strive to provide excellent customer service to all our guests. Thank you for taking the time to share your positive review. See you next time!

June 06, 2023

Todo con profesionalismo, Buen servicio , sin cita un poco demorado pero todo el servicio es bueno gracias More

by SANDRA0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

Sandra, gracias por la reseña! Esperamos volver a verle en Al Hendrickson Toyota!

May 30, 2023

Poor customer service, Advisor Mac Wood Cadet, was very discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manage More

by dario0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Wood Cadet
Jun 25, 2023 -

Al Hendrickson Toyota responded

This feedback is very concerning to receive. We take all claims of this nature very seriously at our dealership, and we do not tolerate discrimination of any kind. I would appreciate the opportunity to speak to you directly so we can better understand what happened and how we can remedy the situation. If you are willing to discuss this further, please don't hesitate to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

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