Al Hendrickson Toyota

Purchased a used 2014 Lexus RX350. One owner, low miles (46k) I was very straight forward and honest with what I was looking for. There was no wiggle room on the price due to the vehic One owner, low miles (46k) I was very straight forward and honest with what I was looking for. There was no wiggle room on the price due to the vehicle being bought high at auction by them. The sale price was still ok by me, and I went forward with the sale. The only two things I asked for in return for paying list price was an extra key since it only had one, and a full detail cleaning in and out since it was used. I was told no problem. I gave the dealer all my required information to get the paperwork started. I told them I needed two days before I could pick it up, which was no problem for them. The day I showed up and after finalizing the deal and payment to take possession, I asked where the set of keys were. I was told by Lorence Lewis that it only came with a single key. This was the same person who told me he would take care of it 2 days prior on the phone. I also stated it on several forms I filled out for them about having 2 sets of keys. Had I known that before I finalized the paperwork, I would have said something to them. The car was also only mildly cleaned on the outside and inside. It was parked out front when I arrived at the dealer and was dirty. The rims were dirty also. They probably did only a quick wipe down as I finished the paperwork. The inside was not cleaned like I was told it would be. I don't feel its nit picking as I only asked for a spare key and a good cleaning. Comparatively to the cost of the vehicle it was nothing for them to do that to make me happy after paying their list price. I feel there was no effort at all to handle my small request and it was just disregarded. I feel it's the little things like this that make the difference when you purchase a new or even used vehicle. You want people to feel good about their purchase, so they return as a consumer and tell others they had a good experience. Buying a new or even a used car for most people is a very big deal. When the little things get disregarded, it makes you wonder if they don't care about the big things as well. Thats definitely not a good image you want your company to portray. More

I felt I was have been taking advantage of but that's okay I just know for future reference that I would not be doing business with this place again okay I just know for future reference that I would not be doing business with this place again More

Iwaited 3 hours until I received a new key fob for my Toyota. I was not happy. Toyota. I was not happy. More

Sign up online, show up, they fix your car. Easy peasy. Good Job, Hendrickson TOyota Easy peasy. Good Job, Hendrickson TOyota More

I bought a vehicle from this dealership and it was said to be Toyota certified. It appears not because the odometer did not move after a couple days of driving it. I returned and had them sell me another s to be Toyota certified. It appears not because the odometer did not move after a couple days of driving it. I returned and had them sell me another similar vehicle. This time it was missing fog lights, ripped driver seat and arm rest. I was told and as part of my contract that those things would be replaced. I then received a text saying my vehicle service was completed and I tried to call the service department to see it everything was complete but I have yet to speak with anyone about it. More

Excellent customer service. Jarret Elder Sr. always gives outstanding service and knows what he is doing. He is good , courteous and very helpful. Jarret Elder Sr. always gives outstanding service and knows what he is doing. He is good , courteous and very helpful. More

Good and courteous service. My service provider, Wilnord, is very good and very helpful in taking care of my concerns. My service provider, Wilnord, is very good and very helpful in taking care of my concerns. More

Excellent customer service. Mr. Delgado knows what he is doing. He is good , courteous and very helpful. Mr. Delgado knows what he is doing. He is good , courteous and very helpful. More

The service was good and the staff was very nice and I appreciate their help and thank again appreciate their help and thank again More

Chris was awesome the work was done and completed as promised. Thank you so very much promised. Thank you so very much More