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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,185 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,185 reviews

November 16, 2022

Excellent service. ...Klaus was very helpful and was very professional. He took care of my car. More

by CIMCIMMA05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
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Nov 16, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Al Hendrickson Toyota with your vehicle's care! Klaus will appreciate the shoutout. Safe travel and come again for any future needs!

November 16, 2022

Service was quick once I was signed in. Jarret was friendly and helpful.everything was fine More

by JAZZISITSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Al Hendrickson Toyota responded

Thank you for this review and for working with us here at Al Hendrickson Toyota! Jarret will appreciate the shoutout.

November 16, 2022

Very good experience. Personnel polite and efficient. Installations to wait outside very comfortable. Dedicated people. More

by michelbergeroncpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jannet
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Nov 16, 2022 -

Al Hendrickson Toyota responded

Thank you for this excellent feedback! All of us at Al Hendrickson Toyota appreciate your business!

November 16, 2022

Im very disappionted with this car model after 18 years and more 10 car bought fronm the dealer this one has many flaws. I can hardly recommend them . More

by ALSILVA1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2022 -

Al Hendrickson Toyota responded

We strive to provide cars in excellent condition and I'm very sorry that we've let you down. If you're willing, I would like to discuss your experience with you in greater detail so that I can properly address this concern. Please give me a call, as I won't be able to locate your contact information without a name. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Dec 12, 2022 -

ALSILVA1919 responded

Good morning Jessica. I am a customer with more than 12 Toyota vehicles purchased from the dealer in the last 20 years and without problems. Sorry for not having responded quickly but as I expressed in my previous email I currently have 2 vehicles purchased at the end of 2019 (Tacoma Sport and RAV 4 Premium) of which the Rav4 is more deteriorated It filters rainwater inside and due to its excessive repair cost ($420.00) and being a construction error of the vehicle and the materials used, I was forced to solve the problem on my own with good results. The plastics around the front windshield are burned and broken. Very low quality materials. Failure in the valve (by pass valve) of the engine with a repair cost of $1,060.00 dollars. This valve is highly commented since its failure is very common, therefore it seems to me an undetected manufacturing error. Sincerely William A Silva email : alsilva19@hotmail.com 954)297 0543 Florida 33067

Dec 28, 2022 -

Al Hendrickson Toyota responded

Hi William, I apologize for the late response. I just tried calling you and left a message on a voicemail. Please give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

November 16, 2022

Service was easy to schedule. Work was completed as promised. Transportation to and from service area was convenient. More

by ELIANEHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to share your experience with Al Hendrickson Toyota! Until next time, safe driving!

November 16, 2022

Excellent service, Henry is very friendly and efficient, thank you very much!! Everything good! Thanks More

by MARIABCASTROC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Al Hendrickson Toyota responded

We are so happy our Al Hendrickson Toyota team earned your five stars. Henry will appreciate the shoutout! Enjoy the rest of your day and we hope to see you again down the road.

November 16, 2022

attended to my needs Good attention 👍 good staff ,good work, good dealer ,good costumer service More

by DIOLAL2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
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Nov 17, 2022 -

Al Hendrickson Toyota responded

We are flattered by your wonderful 5-star review! Thank you for sharing your experience, and come by Al Hendrickson Toyota anytime!

November 16, 2022

Always a relaxed experience. Nice service people. Always polite and respectful... and with a smile. More

by cmpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 15, 2022

My service representative was great but the service itself was not. My tires were not checked for their psi but they were rotated so I am wondering what else was not checked that I do not know about. More

by MISHPLOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2022 -

Al Hendrickson Toyota responded

It's disappointing that we fell short of our five-star expectations, and I apologize for any mix-ups with your service. This is not how we want our customers to feel, and I would like to ensure your concerns are fully addressed. Please give me a call when you can, and I can further assist you. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 15, 2022

Klaus is the best and the only reason I drive from Miami to Coconut Creek for service instead of my local dealership. More

by BAQM81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
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Nov 15, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review. It is great to hear that Klaus has provided 5-star service to you. We look forward to working with you again here at Al Hendrickson Toyota!

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