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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,437 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,437 reviews

December 03, 2022

I was dissatisfied with the service carried out on my vehicle. Total disaster!!!I took my car there to change a battery, and was told that the car needed other services. I decided to proceed . My car was More

by ellisd829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Wood Cadet, Emmanuel Doesainvil.,These employees were cooperative with me, but according to them the information I was given about my responsibility for the damaged parts were directed by management.
Jan 03, 2023 -

Al Hendrickson Toyota responded

Ellis, I am sorry to read this review. We strive to deliver a seamless and professional service experience, and it is concerning that we have left the wrong impression. We do not run our business to damage our customer's property, and I would appreciate the chance to speak with you directly to see what more I can do to address this feedback and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

December 03, 2022

Service was GREAT and your Personal Performance was efficient and quickly to ensure that all my needs were being done with quality service Thank you for your service. More

by HERSHELLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

This feedback is music to our ears! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience with our team. Have a great day!

December 02, 2022

Excellent service. scott and his team are great n professional. It's a pleasure knowing your car is in good hands More

by epieroni4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott, klaus
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota team to take excellent care of you and your vehicle. Have a nice day, and we will see you down the line.

December 02, 2022

Jennifer is a great service writer. She gets my van up and running in no time! She notified me of service warranty items as well. She’s the best! More

by DadofTwins
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Dec 02, 2022 -

Al Hendrickson Toyota responded

It has been our pleasure to serve you! Thank you for the excellent review and for trusting Al Hendrickson Toyota with your vehicle's care! Jennifer will appreciate the shoutout. Safe travels and we hope to see you again down the road!

December 02, 2022

Worked with Juan and was very pleased The amount of time was acceptable. Very pleased with his help. More

by Gfrancine18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

It's great to hear that Juan took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

December 02, 2022

Theywere able to get me in without an appointment. Great service when the paperwork was finally done. More

by DAVIDKODZIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for your review and feedback about us here at Al Hendrickson Toyota!

December 02, 2022

Tardaron un poquito más de lo que esperaba, pero creo que valió la pena, el carro quedo excelente! ¡Gracias! More

by GIOVANNIMARMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Dec 02, 2022 -

Al Hendrickson Toyota responded

Giovanni, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos su paciencia durante su visita y esperamos volver a verle en el futuro!

December 02, 2022

Toyota service department t is excellent. I always had a Toyota but now I have a Hyundai which I bought from your Toyota of coconut creek and I have to say I still go to Toyota to take care More

by Annmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus cobb
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review of Al Hendrickson Toyota! Klaus and the team are grateful for the positive feedback. We are delighted to have you as a loyal client!

December 02, 2022

Easy fast and pleasant experience buying my new Camry. Fair pricing, excellent customer service. Salesperson went extra steps to accommodate. More

by larisanayman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rodriguez
Dec 05, 2022 -

Al Hendrickson Toyota responded

We’re delighted to get your 5-star review of Al Hendrickson Toyota. Our team is here to help with any Toyota needs! Thank you for working with us. Enjoy the new Camry!

December 02, 2022

Wait time with an appointment before the care is taken in was long but once the car was taken in for service it was relatively quick and efficient. Oscar always is excellent. More

by TBORK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thanks for leaving Al Hendrickson Toyota a five-star review! We are glad that Oscar continues to deliver excellent service. See you next time!

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