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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,555 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,556 reviews

May 10, 2022

My service tech Jerrett was awesome as always. But given HOW BUSY it is there right now, I would highly recommend some sort of check in system for walk ups. I arrived without an appointment (mista More

by STACI T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Al Hendrickson Toyota responded

Staci - We are grateful for your repeat business and it's great to hear that Jarrett provided excellent service. I apologize for the confusion during your recent visit. We want to ensure our guests feel comfortable and taken care of during check-in, and we are in the process of hiring more people so that a check in system would hopefully work. Thank you for reaching out, Norman Frantz - Service Manager - 954-545-6931

May 10, 2022

Dealer is great problem is the service advisors I did brakes twice then had to come back to purchase rotors and new pads because they agreed they should not had serviced my brakes with those rotors So f More

by LUISROBERTOPH
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear about the issues you've experienced with your vehicle and that you've had to make multiple trips to our dealership. I understand why this would be so frustrating. Would you please call me directly? I would be grateful for the chance to talk this through and see what I can do to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 10, 2022

Can't reach the person who can help with extended warranty for a week now More

by NOMANAq
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faisal
May 11, 2022 -

Al Hendrickson Toyota responded

Allow us to assure you that we value your business a great deal. I'm sorry that you have run into any issues trying to reach out team. This is not the level of care we aim to deliver, and this feedback will be addressed directly with the proper personnel. I would be grateful for the opportunity to speak with you about your concerns and to see if I can offer my assistance in any way. Since I am unable to find a good phone number from this review, please give me a call directly. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 10, 2022

I had a very long wait. My service attendant Jennifer was kind, friendly and courteous thanks. More

by VIANNIEF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
May 11, 2022 -

Al Hendrickson Toyota responded

We appreciate your patience throughout this process and apologize for the delay. Thank you for sharing kind words about Jennifer! We hope for the opportunity to deliver a five-star experience at your next visit.

May 10, 2022

I have never had a bad experience at Al Hendrickson Toyota- thanks and well done More

by phishpeople199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 10, 2022

Jarrett always takes care of me. Top notch customer service. No matter what the need is, he delivers with honesty and integrity. More

by jfeel568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Al Hendrickson Toyota responded

We are so glad that Jarrett provides you with stellar customer service! He is an asset to the Al Hendrickson Toyota team, and your positive review will make his day. Thanks for taking the time to share with us!

May 10, 2022

Fair prices, friendly and helpful staff. They don't try to sell you things you don't need More

by NYNEHME92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 10, 2022 -

Al Hendrickson Toyota responded

This feedback is music to our ears! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Drive safely until we see you again!

May 10, 2022

service was good. even finished it in less time than they originally told me than the service was not that complicated--a nail in my tire. this is a new car so no part More

by HMYERS2
Recommend Dealer
Yes
Employees Worked With
May 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 10, 2022

Great and prompt service. Friendly staff took care of my needs and explained future service options and needs, More

by WFMURRAY120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 10, 2022 -

Al Hendrickson Toyota responded

We are glad the Al Hendrickson Toyota service team delivered a five-star experience! Thanks for stopping in.

May 10, 2022

Excellent as usual, no long wait time, Jarre tt is the best. Its a pleasure to come in the dealereship More

by TINALEE4FLORIDAHOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Al Hendrickson Toyota responded

Thank you so much for your review! We are thrilled to hear that you enjoy your visits with us at Al Hendrickson Toyota. Safe travels and we will see you next time!

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