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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,262 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,262 reviews

November 21, 2021

disappointed, bought a $40k wrangler with A/C problem still not fixed 3 months later. More

by LORDRASMOSES
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Dawkins
Dec 20, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear about your ongoing vehicle issues and apologize it has taken longer than expected to get them resolved. I can certainly understand your frustration here. I would appreciate the chance to look into this for you to see if I can provide any assistance. Please give me a call - I cannot determine your contact information from this review. Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

November 21, 2021

Always feel like Al Hendrickson Toyota is concerned about me the customer. I know auto repair is not an inexpensive thing and I’m always willing to pay fair pricing to get the proper repairs done. Al Hendri More

by ANDY k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Nov 22, 2021 -

Al Hendrickson Toyota responded

Andy - It means a lot to know that you can depend on our team to take excellent care of you and your vehicle. Thank you for being a wonderful customer! We are grateful to have you as part of the Al Hendrickson Toyota family.

November 21, 2021

The service is exceptional.Real people working by the golden rule.Always accommodating and considerate of your bottom line. More

by roderickbobbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Al Hendrickson Toyota responded

We appreciate good service, so we certainly strive to deliver the same to our customers! Thanks for taking the time to share these kind words about our team.

November 21, 2021

Been coming since 1996. Bought two Toyotas (1996 and 2016). Yesterday’s visit went smoothly. Jennifer Burton was knowledgeable and helpful. The dealership’s technicians have always alerted ne to dev More

by JSHARRIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Nov 22, 2021 -

Al Hendrickson Toyota responded

Your loyal business means the world! Thanks for trusting us to keep your vehicle running smoothly. We appreciate this great review.

November 21, 2021

Sales person was very helpful Good experience , I will Sales person was very helpful Good experience , I will referred my friends & family members Al Hendrickson Toyota More

by Asker.Salam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Scott , sales associate
Nov 22, 2021 -

Al Hendrickson Toyota responded

It makes us so happy that you're pleased with your experience here at Al Hendrickson Toyota! Congrats on your purchase.

November 21, 2021

Great and quick service. I was in and out within an hour and 30 minutes More

by Chad Thaler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Al Hendrickson Toyota responded

Efficient service is our goal here at Al Hendrickson Toyota! We appreciate this review.

November 21, 2021

Great customer service, sales person mare Lena and Luis Mendoza , unbelievable person they try hard to get your deals, and make you feeling like home AAAAA+ More

by carolinabedoya1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Al Hendrickson Toyota responded

Thanks for giving Lena and Luis a shoutout for taking great care of you. Welcoming you to Al Hendrickson Toyota with A+ service is our goal, so thanks for rating us highly.

November 21, 2021

One of the greatest places to buy a car very professional and fast service and I big selection of cars and trims More

by jadzahara33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jad Zatara
Nov 22, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to provide you with a five-star experience! Thanks so much for sharing with our team here at Al Hendrickson Toyota. Have a great day!

November 21, 2021

Well experience , good customer service Polite and quick Well experience , good customer service Polite and quick service , I will continue to refer friends More

by Jacquelinemcknght91
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We're very happy to hear you received great customer service from our team and that we kept your visit efficient, Jacqueline! Customer satisfaction is one of our top priorities, so we would love to hear what more we could've done to deliver a 5 star experience for you. We're so grateful for your business, and we hope you'll reach out and share more feedback. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 21, 2021

2 hr delay for services. They need to notify the customers upon finishing the work. More

by jpanick7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for bringing your experience to our attention. We genuinely do value the time you lend to us for service, and I apologize that we didn't better exemplify that during your time with us. I will share this feedback with my team and we will make more of an effort to provide efficient and communicative care moving forward. If you can share any additional input please consider reaching out to me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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