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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,222 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,223 reviews

November 03, 2021

Great customer service and they even help you with with car insurance needs. Highly recommend More

by ROSIE2747
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise R, Erik C
Nov 03, 2021 -

Al Hendrickson Toyota responded

We're glad the Al Hendrickson Toyota team always takes great care of you, Rosie! Thank you for the terrific review and for trusting us with all your automotive needs!

November 03, 2021

The al Hendrickson Toyota dealer is great. Happy they are close to take car of all my matienance needs. More

by karenedouard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Al Hendrickson Toyota responded

And we're happy to have you as a client, Karen! Thank you for the fantastic review and for trusting Al Hendrickson Toyota with all your maintenance needs!

November 03, 2021

Worst customer service ever . I would not recommend this dealership to anyone not even my worst enemy. More

by KIDDK89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want the best for our guests and I am disappointed to see your feedback. I’d really like the chance to hear how your experience could have been improved. Please give me a call at (954) 972-1100 when you have a chance. I look forward to hearing from you. Thank you, Gary Cann - Vice President Parts and Service

November 03, 2021

Didn't have the best experience during the time my vehicle was serviced this time More

by SHAYLA.MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk
Dec 20, 2021 -

Al Hendrickson Toyota responded

It is hard to hear that you didn't have a better service experience with us. I'd like the opportunity to learn the details of what happened here and how we can improve. If you're interested, would you please reach out at your convenience? Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

I brought my car in Thursday and two recalls but only 1 was done and had to bring it back and was not told by Jeffrey that only one recall was done. I only knew because I got a text message the next day th More

by DJJAMEER07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am so sorry we couldn't complete all of your repairs during one visit and understand how this can be frustrating. I will make sure to address this matter with the team so we can ensure we are communicating with our customers to the fullest extent. In the meantime, I would be happy to step and in and see what I can do to improve your experience. Please consider giving me a call if you would like to have that conversation. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

Klaus was excellent! True “customer focus”. Pleasant, caring and prompt. I appreciate how he keeps you in the loop. More

by bill1797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Nov 03, 2021 -

Al Hendrickson Toyota responded

We appreciate you taking the time to leave Al Hendrickson Toyota a five-star review! We'll be sure to let Klaus know that his excellent customer service didn't go unrecognized. Have a great day!

November 03, 2021

I was not satisfied about the service because I dropped my car at 11h am. I had received a call until 4h30 pm letting me know they are extra work to do. More

by MJPAUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles
Dec 20, 2021 -

Al Hendrickson Toyota responded

We expect our guests to receive communicative, timely service and I'm so sorry that we missed the mark during your visit with us. I will certainly look into what could have caused these delays and make sure they are addressed. In the meantime, would you please consider giving me a call? I would be grateful to step in and see what I can do to try and improve your experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

I like how you treat me like family for being such a large dealership and don’t try to sell me something I don’t need More

by TUNAPOPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the warm review! We are so happy you feel at home with the team at Al Hendrickson Toyota. See you next time!

November 03, 2021

Tengo 8 años siguiendo como clientele esta companies por la exelencia de services in en 2 automobiles requeridos en esta enticed Pronto Para cam IAC. I carro de nuevo More

by DARWIN195322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FRANCISCO en bentas
Nov 04, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña! Queremos lo mejor para nuestros clientes, y nos da mucho gusto oír que este se reflejó en su experiencia trabajando con nosotros. Apreciamos su lealtad al equipo Al Hendrickson Toyota y esperamos volver a verle en el futuro. Que tenga un buen día!

November 02, 2021

Very nice dealership the are good people I’m always doing business with them and I’m loving it More

by ROMEUS1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles
Nov 02, 2021 -

Al Hendrickson Toyota responded

We appreciate you taking the time to leave us with your kind feedback! Thank you for being such a great Al Hendrickson Toyota guest. Take care!

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