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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,209 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,210 reviews

July 09, 2021

Waited 3hrs for my car for just an Oil Change. The guy (Henry) had my keys sitting at his desk when service was done for 1/2hr. After asking if my car is done, he then oucks uo the keys, telling me they More

by trinilady68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

We're so sorry that you were disappointed with your experience. We strive to be timely and respectful, so it is hard to hear that we did not achieve that with your service. We will address the issues that you've mentioned with our team to ensure we improve moving forward. If there's anything else I can do for you, please give me a call. Sincerely, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 09, 2021

Seles manager Manny left will bad test , Manny have a horrible customer service not helpful at all , over 45 days and the car still not tagged nor transfer to my name, temporary tag already expired once More

by TOTAO36
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Belvant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Davilmar Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny , Gary Cann, Denise R, Erik C
Aug 16, 2021 -

Al Hendrickson Toyota responded

This doesn't sound like the experience that we try to offer guests and I sincerely apologize. I'd like to step in here to assist you but I will need some more information to do so. Please consider giving me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 08, 2021

I had an appointment for 11am for windows tinting The car was ready at 5 pm. This was the second time I went, last time after waiting for 2 hours they told me the car was not in yet, so I cancelled it and le More

by ORLANDONORENA
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

We try to deliver a seamless experience and I sincerely apologize if the process took longer than anticipated. I will address these details with my team so we can work towards improving our processes for your next visit. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 08, 2021

I had my Rav 4 serviced two weeks ago by Al Hendrickson Toyota. My service rep is Klaus Clobb and he is always outstanding. Great customer service. Klaus is a true ambassador for the Al Hendrickson Servic More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 08, 2021 -

Al Hendrickson Toyota responded

David - thank you for reviewing Al Hendrickson Toyota! We're so glad to hear that Klaus and the service team took such excellent care of you and your Toyota RAV4, and we hope to have the pleasure of working with you again down the road. Take care!

July 08, 2021

Jeffrey Valdez was awesome! He helped me identify and get an issue resolved that was under some extended service warranty due to fault in the design. This is how you put the customer first! My wallet d More

by JASON@MYTECHSEARCH.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Jul 08, 2021 -

Al Hendrickson Toyota responded

Thank you so much for taking the time to let us know how happy you are with your Al Hendrickson Toyota experience! Feedback from you is one way we know we are achieving our goals so we will be sure to let Jeffrey know you appreciated him going above and beyond to assist you. Have a great day!

July 08, 2021

The only reason I take my two vehicles for service to Al Hendrickson Toyota is because of Jeff Allen. I am very fortunate to have Jeff Allen as my service consultant and can't speak highly enough of my expe More

by VANESSALIMA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
Jul 09, 2021 -

Al Hendrickson Toyota responded

There is nothing more we love than a happy customer and great feedback! We are pleased Jeff was able to assist you with your service needs successfully. Let us know if there is anything else the Al Hendrickson Toyota team can do for you. Safe travels!

July 06, 2021

My server advisor was very professional, he explained everything in detail. I love it here and I will continue to spread the word about the excellent service. More

by TRICE513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 06, 2021

Was told 2 hours for a an oil change. Checked in at 1:45 into it an not even started or no notice given me More

by jlimberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

This doesn't sound like the efficient and communicative service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we improve our process going forward. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 06, 2021

Excellent experience leasing my new Rav4. I spent less than an hour in the showroom completing the sale. Erik, Valery and Angelo were top notch. More

by STEVOW04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valery, Angelo, Erik C
Jul 06, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful purchase experience working with Erik, Valery, and Angelo. Drive safely in your Toyota RAV4, and enjoy it! We hope to see you back at Al Hendrickson Toyota!

July 06, 2021

The service team always does a great job and is the reason I’ve been going there for years. She’d Rick and Henry always go above and beyond with all the customers. More

by Edlu33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Jul 06, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Rick, Henry, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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