Al Hendrickson Toyota

Sales staff was helpful, although it seemed that lot more people were involved than seemed necessary, which caused some confusion on our part as well as the staff's. The primary salesperson H. Olivera (excus people were involved than seemed necessary, which caused some confusion on our part as well as the staff's. The primary salesperson H. Olivera (excuse the spelling) was most attentive and helpful. It took well over five hours to finish up the negotiation, purchase, and financing. I could see that the staff was overwhelmed due to it being a busy Saturday. The structuring of the deal on the buyer's order is extremely confusing. We ended up buying off the lot, even though it did not fit our exact specifications, but the incentives to make that deal was something that moved it along. You get a discount, but several charges are added back in, clearly reducing the discount. It really pays to walk in with a good idea of the out-the-door price you are expecting. The finance person did not seem to appreciate our confusion, After many, many car purchases over the years, we kind of know what to expect from a dealership. Still, for the buyer, the process is unnerving. Delivery was brief and service handled our accessory needs with no major issues. However, there was absolutely no explanation of the car's features at pickup time. That should have been an expected service given the array of electronics and settings that need to be addressed. I had to learn, on my own, how to enable the powered back door along with several other features. This contrasts with our delivery of my Honda 2018 CRV which was explained to us in great detail. More

I always have a positive experience when I bring my car in for service. I have full trust in Chris K. I know he will always look out for me and my car. in for service. I have full trust in Chris K. I know he will always look out for me and my car. More

How can maintenance package be sold for thousands over my vehicle price but it did not cover a battery nor was one available? My battery died at the dealership and I thought wow I'm saved I'm glad I came her vehicle price but it did not cover a battery nor was one available? My battery died at the dealership and I thought wow I'm saved I'm glad I came here for my scheduled maintenance today. Only to be told that they don't cover the battery nor did they have a battery that fit my car! It's a bad practice to sale a car charge extra for a warranty and maintenance package but when there's a simple problem like a battery you send your customer somewhere else to fix the problem on their own! It was not a good customer experience! More

Muy mal servicio ,por un cambio de aceite y una rotación de llantas y remplazar u birlo me tuvieron 4 horas .es inaceptable. Q más les puedo decir , de llantas y remplazar u birlo me tuvieron 4 horas .es inaceptable. Q más les puedo decir , More

Everything was fine until the car was delivered to me and I noticed that I did not have my cable for the telephone, it is not what the car costs but the theft of the cable and nobody responded to such a terr I noticed that I did not have my cable for the telephone, it is not what the car costs but the theft of the cable and nobody responded to such a terrible experience More

Outstanding customer service. My purchase experience was excellent. I highly recommend this dealer. Everybody was really nice. I do not remember the name of the lady that assisted me but she was the only la excellent. I highly recommend this dealer. Everybody was really nice. I do not remember the name of the lady that assisted me but she was the only lady from Venezuela. She provided me excellent customer service. More

I was greeted in the service area quickly and professionally; my car was serviced in a timely fashion. An excellent center to get your Toyota serviced! professionally; my car was serviced in a timely fashion. An excellent center to get your Toyota serviced! More

Customer service always excellent. Didn't wait long for maintenance service on my CHR. When I called for appointment they were very professional on the telephone also. maintenance service on my CHR. When I called for appointment they were very professional on the telephone also. More

Everybody at the dealership was fantastic. They were able to find my hybrid RAV4 without too much of a wait and the whole process from start to finish was friendly and professional. to find my hybrid RAV4 without too much of a wait and the whole process from start to finish was friendly and professional. More

I had a great visit! Everything was explained to me in detail and I was treated nicely and it’s respect. Chris is always wonderful! detail and I was treated nicely and it’s respect. Chris is always wonderful! More