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Al Hendrickson Toyota

Coconut Creek, FL

4.4
10,157 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,157 reviews

August 23, 2019

Amazing dealership! One if not the best place to purchase a car! Amazing customer service and friendly environment making it easy and quick to buy a car. More

by maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusle
Aug 26, 2019 -

Al Hendrickson Toyota responded

Hi Maria - We are honored to have you as part of the Al Hendrickson Toyota family! It's fantastic to hear that you can depend on our team for straightforward service and to make sure you're a happy customer. Thank you very much for your repeat business! We look forward to serving you for years to come.

August 23, 2019

"Service" Went for maintenance service and it was quick .and well done great experience, awesome customer service skills would recommend my family and friend More

by DEBRALYNNCORBITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Al Hendrickson Toyota responded

Thank you, Mr. Elder, for reviewing Al Hendrickson Toyota! We are so pleased you had a great service appointment and that we got you back on the road in a timely manner. Hope to see you again soon and have a great day!

August 23, 2019

First impression Once cashier receives payment, keys should be given valet instead of customer. Service advisor should not have customer waiting for rental car when th More

by latashad_2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Al Hendrickson Toyota responded

I am sorry to see this low-rating as we strive to provide great customer service to all of our guests. I will share your feedback with our team to review so that we can improve in the future. Please feel free to give me a call with anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 23, 2019

Feedback after purchasing and installing tires. Mr Chrisnord Charles was very nice. He was patient and helpful in choosing new tires. I confirm that I am not associated with any dealership and/or More

by KESNERM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Chrisnord Charles.
Aug 23, 2019 -

Al Hendrickson Toyota responded

Thank you for your support! We are so happy to hear that you had a five-star visit with our Service Team. We are grateful to have you as an Al Hendrickson Toyota customer.

August 22, 2019

London was very kind Everyone was very helpful. I’m glad I was able to get a deal that day but I’m not happy with the monthly payments More

by GLISAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
London and Dino
Aug 22, 2019 -

Al Hendrickson Toyota responded

Thank you for your review of Al Hendrickson Toyota. We are pleased to read your positive feedback about our team, however, thank you for your feedback about the financial portion of the process. If you have anything else you would like to discuss, please feel free to give us a call. Thanks and hope to see you again soon!

August 22, 2019

Customer service is amazing! I live in lake worth less than 5 miles from palm beach Toyota and drove all the way down to pompano just so I could get the customer service I know th More

by Murphybrown87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Caldero
Aug 22, 2019 -

Al Hendrickson Toyota responded

It means the world to us that you made the drive out to visit us at Al Hendrickson Toyota! We are thrilled that Andre made the trip worth it and helped you get into a great new lease. Thanks so much! We are also looking forward to working with you again.

August 22, 2019

Awesome Great experience and keep you in the loop in what is going on. Great customer service skills and personable. I loved the experience and the feedback I More

by arnoldjen21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Al Hendrickson Toyota responded

We are so happy to read about your experience at Al Hendrickson Toyota! It's wonderful to hear that you enjoyed working with Dino and Luis. Thank you so much for recommending us. We hope to work with you again!

August 21, 2019

Awful They completely scammed me !! Added all unnecessary fees at the end of purchase.. DONT GO THERE !!! Paying 18 % interest added multiple fees and they More

by DONHEALIZ3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Callejo
Sep 04, 2019 -

Al Hendrickson Toyota responded

We would never want our customers to be treated in the manner you described here and this is very concerning to read. I'd like to discuss your experience with you directly so I can take the appropriate actions. Would you please call me at your earliest convenience? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100

August 21, 2019

Great customer service. Shedrick always explain everything that’s going to get done on my car . I would recommend this place to anyone. The place is friendly , clean and over More

by Lisi1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 21, 2019 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota and for your business. We are thankful to have you as a customer and greatly appreciate your kind words about Shedrick on our team, too. Hope to see you again soon!

August 21, 2019

Awesome experience I walked in without having an appointment during rush time and was quickly helped by Robert who took care of me and my service with extremely attentio More

by GUEDESMEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 21, 2019 -

Al Hendrickson Toyota responded

Thank you for your review of Al Hendrickson Toyota! It's wonderful to read about your positive experience with our service department since we strive to give the best customer service to our guests every day. Thank you for your kind words about Robert as well. Have a great day and see you next time!

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