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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,182 Reviews

7,182 Reviews of Al Hendrickson Toyota - Service Center

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May 04, 2023

It was thorough, friendly and professional. I would recommend it to anyone. Price was reasonable too. More

by philips_bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
May 04, 2023 -

Al Hendrickson Toyota responded

We're so glad that you found your experience at Al Hendrickson Toyota to be thorough, friendly, and professional, Bruce! We are also happy to hear that our pricing met your expectations. Thank you for choosing us for your service needs, we hope to see you back next time!

May 04, 2023

Car sold new defective I had an accident because of this part the car skidded and I paid for it now the car is broken and I pay the installment without using it and no one helps me a terrible experience but More

by SUNDASPLAYERSAGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Al Hendrickson Toyota responded

Sundas, we have asked you numerous times to come into the dealership so that we can speak and go over any concerns and as of today you still have not come in. Please make the time to set up an appointment so that we can rectify any issues. Thank you, Jessica Fernandez - Assistant to Chairman & CEO - 954-545-6502

May 04, 2023

Clause is very professional. He makes you feel that things will be done correctly. Very friendly. More

by joannabhau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
May 04, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind words about Clause and hope to see you again at Al Hendrickson Toyota!

May 04, 2023

Everything was handled very well , longer wait than was told. It was only oil change, but happy with service More

by yankfan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that your experience at Al Hendrickson Toyota was positive. Our team appreciates your trust and support in choosing our dealership for service on your vehicle. We hope to have the opportunity to continue improving your experience with us.

May 03, 2023

Took care of me late in the day and had me in and out in no time. Professional service and nice waiting area More

by ISAACBRIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Al Hendrickson Toyota responded

We appreciate your business and five-star recommendation! Our team at Al Hendrickson Toyota is glad to hear that we were able to provide professional service and a comfortable waiting area. Drive safely until we see you next time!

May 03, 2023

Should be a little quicker on doing oil changes waiting three hours is a long time More

by VMAGLIULO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave Al Hendrickson Toyota a five-star review. We do apologize for the wait and appreciate your patience. Take care, and we'll see you next time!

May 03, 2023

Worst dealer I have ever dealt with. They lied . Promised things that they do not deliver. More

by LTJESUS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Al Hendrickson Toyota responded

We run an honest business, so it's concerning to see this feedback. I apologize for any miscommunications here and would like to understand better what has gone wrong. Please give me a call so that I can further address your feedback and improve this. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 02, 2023

I service my car in the coconut creek location and comfortably say it’s always a good experience. Jarrett always gives exceptional service. Him and the guys make the process quick and convenient. More

by KEREN8168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Al Hendrickson Toyota responded

We appreciate your feedback! Our team at Al Hendrickson Toyota is happy to know you had a great service experience with Jarrett, and we will be sure to pass on the kind words. Drive safely, and we hope to see you back!

May 02, 2023

Outstanding service with Klaus Cobb! His expertise is awesome explaining the service needed. Great communication and sends timely status updates. He is the best! More

by FLBUYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 02, 2023 -

Al Hendrickson Toyota responded

We are thrilled that Klaus provided you with stellar service! His attention to detail and communication skills are second to none and we feel lucky to have him. Thank you for choosing Al Hendrickson Toyota and we hope to see you again in the future.

May 02, 2023

Car experience Usually a great experience. Sunday was a little different. No one greeted me as I pulled in. Once I got to the service counter Carmelo was very nice and helpful. Car was ready r More

by yvesvielot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
May 05, 2023 -

Al Hendrickson Toyota responded

While we apologize for the lack of greeting upon your arrival we are happy that our team member, Carmelo, was nice and eager to assist you with your service needs. We appreciate your understanding and will strive for an even better experience during your next visit to Al Hendrickson Toyota. Safe travels!

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