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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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October 10, 2022

Great service visit, staff was friendly and knowledgeable. Answered all my questions favorably and made recommendations. More

by RMYOUNG8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 10, 2022

I don't know if they did something related to the Car Maintenace plan: 1. On purpose I didn't put windshield washer fluid in the tank. When I review the level, it was so empty as I left. 2. The motor w More

by alcigarsar
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

This is certainly concerning feedback to receive. We strive for excellent automotive service and want our customers to trust us to deliver this--clearly, we let you down, and I am sorry. I'll speak with the team in order to understand where we went wrong. Please reach out at your convenience if there is anything else I can do for you. Norman Frantz - Service Manager - 954-545-6931

October 10, 2022

See Klaus Cobb when getting your vehicle serviced. He is the best! Very friendly, knowledgeable and has great customer service skills! More

by canes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb, Dexter Marshall
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Al Hendrickson Toyota and shoutout to Klaus!

October 10, 2022

thank you for the service, but there should be a person who speaks Portuguese. but spanish helps More

by Ricardo
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

Ricardo, thank you for the great review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, we are always looking for ways to improve for our guests, and we will be sure to keep this in mind in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 09, 2022

The service was excellent and very quick and the advisor was so helpful and very informative I'm 💯 satisfied More

by DJILOU2004
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Al Hendrickson Toyota responded

All of us at Al Hendrickson Toyota are so grateful for your wonderful feedback! Thank you so much!

October 08, 2022

Quick and good service. The service representative Mr. Chris Leporte was very courteous and knowledgeable. More

by PETER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Peter! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 08, 2022

El tiempo de servicio no fue cumplido. No hay espacio en la sala de espera y el precioso por el servicio no correspondía con el mostrado online More

by Ramirez_e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Lamento oír que no le pudiéramos ayudarle en una manera oportuna. Quiero entender mejor como nos hayamos quedados cortos esta vez para asegurarme de que mejórenos hacía adelante. Por favor, llámeme a su conveniencia. Estoy disponible para conectar y ansioso para asistirle. Norman Frantz - Service Manager - 954-545-6931

October 08, 2022

My car was diagnosed with an issue. I brought it back for that. When they started to work on it they discovered it was another issue. At least they were honest enough to NOT charge m More

by From Coral Springs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that our team found the correct issue and made sure you were charged fairly for the work completed. Thank you for choosing Al Hendrickson Toyota and for sharing your kind review. Drive safely!

October 08, 2022

Tires were not rotated which was part of my device. Was told that tires would be rotated More

by SOLARA513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine 5 stars
Oct 20, 2022 -

Al Hendrickson Toyota responded

I apologize for the oversight with regard to your tire rotation. We strive to deliver seamless and accommodating service, and it is disappointing that this was not better reflected in your experience. I would be happy to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 08, 2022

My service agent Klaus is always friendly and professional. Service was done in a reasonable time. More

by linda.rahauser
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaus
Oct 10, 2022 -

Al Hendrickson Toyota responded

We will happily let Klaus know you appreciated all of the help. Thanks so much for the kind words and we look forward to seeing you at Al Hendrickson Toyota again next time!

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