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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,097 Reviews

7,097 Reviews of Al Hendrickson Toyota - Service Center

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February 05, 2023

For sales it was excellent. For the mechanical workshop it was terrible, Because it took a long time, I don't feel safe in the way the service of my new truck was done and they More

by REBEKALM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Al Hendrickson Toyota responded

While I'm pleased to hear you enjoyed working with our sales team, I want to extend my apologies that you haven't had a better experience moving forward. We want our guests to rely on us for solutions and support, and I'm disappointed that you felt we dropped the ball. I would like to hear more about your concerns so we can hopefully work towards a solution. Please give me a call when time allows. Best, Norman Frantz - Service Manager - 954-545-6931

February 05, 2023

Henry es muy amable…sabes tener contacto con los customer…tiene mucha experiencia en su trabajo…muy feliz por su trato gracias… More

by UGARTELIDA2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Henry y el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

February 04, 2023

I had to replace a tire for 275 you would think they would put the air cap back on the tire, I called and told to come in for one. BS you should have mailed it to me, More

by MBUTLER649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tuna
Feb 09, 2023 -

Al Hendrickson Toyota responded

I apologize for any mistakes made on our end here. We strive to deliver thorough and seamless service, and we never intend to inconvenience our guests. I would appreciate the chance to speak with you to see if you would like us to mail it to you. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Feb 09, 2023 -

MBUTLER649 responded

please mail me the cap 22040 Las Brisas Boca Raton, Fl 33433

Feb 13, 2023 -

Al Hendrickson Toyota responded

Once again, we apologize for the inconvenience. We will put them in the mail. Best regards, Norman Frantz - Service Manager - 954-545-6931

Feb 14, 2023 -

MBUTLER649 responded

you do not have to apologize again, not sure why, have good one

February 04, 2023

Very courteous and pleasant customer service, waiting time is excellent and acceptable, cool and pleasant waiting area. More

by JJANICE51271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clause Cub
Feb 06, 2023 -

Al Hendrickson Toyota responded

Thanks for the amazing review. We're glad that the Al Hendrickson Toyota team was courteous and nice to work with. See you next time!

February 04, 2023

I have purchased four cars from this dealer my worst service experience in 25 years More

by WILLIEB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dino was my finance advisor he has always been aswesome
Feb 09, 2023 -

Al Hendrickson Toyota responded

I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here and collect some information so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Norman Frantz - Service Manager - 954-545-6931

February 03, 2023

We can go anytime and they have good customer service support. They have good prices. More

by YISCHRIS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Feb 03, 2023 -

Al Hendrickson Toyota responded

Thanks for supporting Al Hendrickson Toyota with your five-star review! We appreciate your business.

February 03, 2023

My service writer was immediately available upon my arrival. He wrote up the scheduled maintenance that was appropriate for my vehicle. My car was ready when promised and the technician took the time More

by BRIANAMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in service was excellent
Feb 03, 2023 -

Al Hendrickson Toyota responded

We're pleased to hear your service experience with the Al Hendrickson Toyota team went so seamlessly from start to finish! Thank you for taking the time to let others know what being a guest with us is like. Have a great day!

February 03, 2023

I always get good service at this dealership by the service department and anyone else I have come in contact with. Special shout-out goes to Carvens Joseph (CJ) who treated me to Starbucks coffee for More

by Bam0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carvens Joseph
Feb 03, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback with the Al Hendrickson Toyota team! It is great to hear that Carvens goes the extra mile to ensure your service visits are special. See you next time!

February 02, 2023

Overall good experience my only problem was my car was covered with bird poop, vehicles should be returned clean More

by goordeenrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Al Hendrickson Toyota responded

Thank you for your feedback, Richard. I am sorry to see that your car was not returned to you clean and I would like to see what I can do to improve your next service appointment. Feel free to give me a call and I will be happy to discuss the matter further. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 02, 2023

El Sr Henry muy atento. En términos generales muy buen servicio. Lo mejor fue que pude ser atendida ya que no tenia una cita. More

by SIKIUBEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Al Hendrickson Toyota responded

Muchas gracias por reseñar a Al Hendrickson Toyota. Es fantástico oír que Sr. Henry fue muy atento.

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