Al Hendrickson Toyota - Service Center

Great, timely service on my vehicle. .not so great wait time on shuttle service to pick up my car when it was ready..waited almost 1.5hrs..never had that issue before. .not so great wait time on shuttle service to pick up my car when it was ready..waited almost 1.5hrs..never had that issue before. More

Top notch customer service and support; answered all questions. Representative was knowledgeable and explained everything in detail. Very helpful. questions. Representative was knowledgeable and explained everything in detail. Very helpful. More

Thanks a lot for good mechanic Jefray. He is professional and take attention.good service He is professional and take attention.good service More

Service good, but there’s a problem that persists. I told in the web for schedule that I have a vibration in the car, around the panel and my car is brand new, less than one month and the vibration st I told in the web for schedule that I have a vibration in the car, around the panel and my car is brand new, less than one month and the vibration still there. I so appreciate if next service you can check it. Thank you More

Service has consistently been competent, professional, and timely. Staff patiently answer all questions I have about proposed service as well as what was done and agreed to. Coupons are always honored. and timely. Staff patiently answer all questions I have about proposed service as well as what was done and agreed to. Coupons are always honored. More

Amazing service! Jennifer was very courteous and made sure to call as soon the vehicle was ready. Also had the porter bring the car to me. Jennifer was very courteous and made sure to call as soon the vehicle was ready. Also had the porter bring the car to me. More

Awesome customer service and vehicle maintenance. Service completed on time and delivered promptly as promised Service completed on time and delivered promptly as promised More

Very friendly and time efficient. Work was good and was a fair price! Will be back. Work was good and was a fair price! Will be back. More

Delray Toyota and other Toyota and Honda dealerships that I have used in past years, use an Uber service to get clients back to their homes while their cars are being repaired. At this dealership, a shu that I have used in past years, use an Uber service to get clients back to their homes while their cars are being repaired. At this dealership, a shuttle is used in on this occasion I had to wait almost 2 hours with no shuttle, and no idea of how long it would take for them to be picking me up! There were a lot of excuses, but no answers and I ended up having to get my wife to pick me up from the dealership . Also, I had a problem with my brakes squeaking after the front brakes were replaced a couple of visits ago. After I brought it in they decided that my front rotors needed to be replaced. Why wasn’t that mentioned when they did the front brake job just a couple of weeks earlier? I declined to do it and this time I had them check the brakes and they said I had 70% left on the front with no problem on the rotors (I never replaced them). The rear rotors they said would need to be replaced when I do those brakes next. how do you account for these kind of conflicting reports? Also, pricing on labor is not competitive. I had to pay $40.00 for an estimate to replace condenser fan. I told them what was wrong when I dropped it off. Estimate was $1,200.00. I saved a lot by not having you guys replace it, but I don’t think charging me an estimate is fair since I have been bringing my Toyota to the dealership exclusively for service since I moved to Florida. These are the reasons I won’t be bringing my vehicle back and why I would not recommend your service department. More

As always, Klaus Cobb is a wonderful service rep for Al Hendrickson Toyota. He is my go-to guy. I went in for the regular auto check-up on my Rav 4, and Klaus informed me of what I needed to have done to m Hendrickson Toyota. He is my go-to guy. I went in for the regular auto check-up on my Rav 4, and Klaus informed me of what I needed to have done to my car. He got me in and out in under two hours. Great Service More