Al Hendrickson Toyota - Service Center

It's an ABSOLUTE delight getting to the service center, and the Jarrett and Team gets me in and out in an expeditious manner. I appreciate them. and the Jarrett and Team gets me in and out in an expeditious manner. I appreciate them. More

I brought my 4Runner vehicle for repair on Thursday, 2/9/2023 because the vehicle shakes and slows down quite a bit while I'm driving. I was afraid that it would break down on the road and I'll be stra 2/9/2023 because the vehicle shakes and slows down quite a bit while I'm driving. I was afraid that it would break down on the road and I'll be stranded. Chris Kulazidis had my vehicle diagnosed and said one of the sensors in the engine had gone bad, and needed to replace them. The total cost for this repair was $4,000. I was shocked but I needed the work done correctly to eliminate the problem. I got my vehicle back at 4:00pm on Friday 2/10/2023. The labor cost $3,003.00 is astronomical and far exceeded the cost of parts. How could that be? I drove the vehicle for a short distance on Saturday and Sunday mornings. The SUV still shakes a bit and if it continues, I will be bringing it back to the dealership. The cause may not have been the sensors but something else. More

Jarrett went above and beyond fore me! I brought my truck in for a minor dent repair from when I bought my truck a few weeks ago. When the truck was returned to your dealership from the bo I brought my truck in for a minor dent repair from when I bought my truck a few weeks ago. When the truck was returned to your dealership from the body shop Jarret inspected the vehicle and sent it back because it wasn’t up to his standard. I was so happy that Jarret called me to let me know not to drive down (45 min for me) he handled it so professionally. I was very upset but he was able to keep me calm about the entire process. Jarret is the type of team member that I would like to have on my team where I work. Someone that takes pride in his job! More

I believe I was tricked. I went to get a diagnostic on a 2015 corolla. The traction light was on. I didn’t know that I only need to press the off button. John told me that th I went to get a diagnostic on a 2015 corolla. The traction light was on. I didn’t know that I only need to press the off button. John told me that that the mechanic said he cannot turn of that light on less I change the tires. I know the tires needed changing but to tricked me into changing the tires to turn off traction light is deceitful. I did change the tires there but I find my brakes are low and nothing was mention about the brakes. It would be nice if I had gotten and overall inspection or overall review from toyota in my vehicle. So I’m not impressed. More

They are hungry about money customers, I lost 180 dollars in diagnostic and they di not want agree the manufacturer defection in my Toyota Corolla 2021 passenger seat sensors. I never use that seat, but they in diagnostic and they di not want agree the manufacturer defection in my Toyota Corolla 2021 passenger seat sensors. I never use that seat, but they said I carry something very heavy, thats ridiculos. More

Bad service, incompetent technicians that ultimately cost me an arm and a leg for errors made on their end me an arm and a leg for errors made on their end More

Henry Delgado gives always an excellent service and fast service. T don't have any complaints about him service. T don't have any complaints about him More

Very busy dealership. Jennifer is nice and took care of me. It would be nice if car washing services were available. Jennifer is nice and took care of me. It would be nice if car washing services were available. More

Quick service. Friendly and knowledgeable service techs. I also appreciate that no one was trying to sell me anything. Friendly and knowledgeable service techs. I also appreciate that no one was trying to sell me anything. More

I brought the car for a oil and oil filter change, after getting a reservation for it. I was very dissappointed for the prassy and business conductivity of your company toward the mechanical procedures. I getting a reservation for it. I was very dissappointed for the prassy and business conductivity of your company toward the mechanical procedures. I was told that I had to wait for 2 or more hours to process this tasc. After they removed my car to the parking lot, 30 plus minutes later I kindly asked to get my car kes and proced to move away. I understand your company policy is that you have to assure your customer of any possible deficencies onboard the vehicle. I appreciate that but if I do need it I would request prior to anything else, Sincerely yours Paolo Crepaldi More