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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,229 Reviews

7,229 Reviews of Al Hendrickson Toyota - Service Center

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January 06, 2023

Mechanic sloppy got oil all over the interior of my door , cleaned oil with water I cannot believe the level of professionalism in this place :( More

by RENATTOBATTIFORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Al Hendrickson Toyota responded

I am sincerely sorry for how your vehicle was returned to you. This is certainly not the high standard we expect from our team, and we will be sure to address this feedback and use it as a training opportunity to improve. I hope we get the chance to leave a better impression next time. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 06, 2023

Service Consultant Chris LePorte was very professional and friendly. He provided detailed information. My car went in for oilchange and the tech was friendly and provided excellent service. On the other h More

by MSTERRYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Al Hendrickson Toyota responded

While I am happy to hear that Chris provided excellent service, I would like to apologize if the rest of your experience was less than stellar. Customer service is our priority, and I will share your feedback with our team to help us improve. If there is anything else I can do for you, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 06, 2023

Excellent service. We always go to Henry and always happy with the service. Thank you More

by G28FMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate the kind words about Henry and hope to see you back again at Al Hendrickson Toyota. Safe travels!

January 06, 2023

La atencion muy rapida, buen servicio , fui temprano y sali temorano en menos de dos horad More

by esperanzam_caridadm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Al Hendrickson Toyota responded

Esto es fantástico leer! Gracias por tomar un momento para compartir - estamos listos para servirle en el futuro! - sus amigos de Al Hendrickson Toyota

January 05, 2023

Very nice job …ok ok ok ok ok ok ok ok ok ok ok top😂 More

by CARDOSOCORDEIRO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave Al Hendrickson Toyota a 5-star review! Please let us know if there's anything else we can do for you. Take care!

January 05, 2023

Excelente trato de todo el personal en todas las áreas, puntualidad y agradable lugar para esperar More

by DAYRAHUTCHINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann
Jan 05, 2023 -

Al Hendrickson Toyota responded

Muchas gracias por la reseña acerca de Al Hendrickson Toyota! Qué tenga un buen día!

January 05, 2023

I have been there for service many times the staff is amazing. Thank you Klaus for being amazing and always taking care of me More

by Carofermin89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a five-star review! We will pass your compliments along to Klaus. See you next time!

January 05, 2023

Great customer service and great customer experience, knowledgeable experts, and overall friendly and kind employees More

by DBLACKS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise R
Jan 05, 2023 -

Al Hendrickson Toyota responded

We are blushing from your great review of Al Hendrickson Toyota! Thank you so much!

January 05, 2023

Jarrett Elder is an excellent Service Representative he’s always VERY HELPFUL and keeps me updated on everything 👍Thanks again Jarrett🙂 More

by Trisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Al Hendrickson Toyota responded

Jarrett and the team appreciate your kind words, Trisha! Thank you so much for supporting Al Hendrickson Toyota and we will see you next time!

Jan 06, 2023 -

Trisha responded

Anytime Al Hendrickson MY #1 Dealership Thanks again J. Elder😊

January 04, 2023

The service time was great however on my first attempt I had to leave because it took over 2 hours waiting time, and no I didn’t have an appointment scheduled for either time More

by mburgos94@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback. I am sorry if your initial wait time during your first visit was longer than expected. Your patience is appreciated, and if there is anything else you feel would be helpful to share please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

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