Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

Sort by
July 08, 2022

Bien atendido solucionaron mi problema y tengo 15 Años con servicio de. TOYOTA en difrentes dealers More

by NINOCAMERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota a lo largo de los años. Apreciamos el apoyo y esperamos verle en el futuro!

July 07, 2022

Super slow - I was there for 5 hours. For a simple tire rotation. Just terrible. More

by JOHNMOLLICA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Jul 09, 2022 -

Al Hendrickson Toyota responded

John - I am very sorry to hear that your service visit took longer than anticipated. It is never our intention to cause our guests any inconvenience and we would appreciate another chance to give you a five-star experience. Please don't hesitate to be in touch if you would like to share anything further. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

My appointment was 1:00 PM I left at 4:00 PM I wasn't happy about it the service More

by YOLETTEJEANL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Camelo
Jul 09, 2022 -

Al Hendrickson Toyota responded

I am very sorry that we fell short of our five-star standards. I understand that having to wait longer than expected for our services to be completed is frustrating and I apologize if this caused any inconvenience. I will share this feedback with my team to help us improve moving forward, and if there is anything else you would like to share, please feel free to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

I am in this service station from the last few days, had appointment to fix the car at 10 am, given to service rep at 10 am, I am emailing to go with the car after repair and the representative made aware t More

by REJITG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Klaus Cobb
Jul 09, 2022 -

Al Hendrickson Toyota responded

I am very sorry for the delay in having your vehicle looked at. I will bring this to my team's attention and ensure there haven't been any miscommunications on our end. In the meantime, please call me directly so we can quickly address your concerns. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

Poor service, wheel came off after leaving the service department… avoid at all cost. They will destroy your vehicle because of there lack of safety precaution. Supervisor was a joke, when they finally fi More

by Caiazzo.chris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Al Hendrickson Toyota responded

Chris, I'm very sorry to hear you have some concerns about our service, as we pride ourselves on meticulous, high-quality work. I apologize your repair took longer than anticipated and that you're unhappy with your truck's condition. I want to address your feedback directly and turn this situation around however I can. Please give me a call, if you are willing: 954-545-6931. Best, Norman Frantz - Service Manager

July 07, 2022

Ever since I’ve started coming to Al Hendrickson Toyota I have never turned back. The service department is top notch and they take Very good care of their clients. Especially if you have a Toyota you bought More

by PELAGICFISHUNTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmine
Jul 07, 2022 -

Al Hendrickson Toyota responded

Woohoo! Thank you for the stellar 5-star review and for always choosing Al Hendrickson Toyota. We appreciate your business and look forward to working with you in the future!

July 07, 2022

Bad as the first time, waiting time was awful and no communication a lot. horrible customer service from start to end. More

by acajas
Recommend Dealer
No
Employees Worked With
Jul 09, 2022 -

Al Hendrickson Toyota responded

I'm sincerely sorry your wait time and our communication left you wanting more. We aim for the best in customer service, so this is hard to hear. I will share this feedback with my staff, but I also want to ensure all your concerns have been properly addressed. Please give me a call, if you are willing - I won't be able to determine your contact details from this review. Best, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

Very easy to get an apppoinment. Staff are friendly. Al Hendrickson Toyota is a trusted dealership in broward area. More

by CIELOCONDES1815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Al Hendrickson Toyota responded

Thanks for your praise! We're so glad our team welcomed you with courteous assistance and that making an appointment was hassle-free. We're delighted to hear Al Hendrickson Toyota has earned public confidence in the Broward area!

July 06, 2022

It’s such a great experience you pull up tell them what you’re here for they take your car and within an hour you can come back in the work is done. More

by KLEPACKIM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Carmelo
Jul 07, 2022 -

Al Hendrickson Toyota responded

Thanks for your glowing review! We're so glad our team delivered outstanding, efficient assistance that completed your service in a timely manner. We look forward to working with you again!

July 06, 2022

As my first visit for service at this dealer, I think Klaus, my service writer was awesome. He guided me through the whole process, anticipated some of my needs and even took extra pains to notify me wh More

by XLNTTHREADZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaus
Jul 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful and attentive service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

...
158
...