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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,154 Reviews
Call Service Center (954) 448-7257

7,154 Reviews of Al Hendrickson Toyota - Service Center

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October 10, 2022

See Klaus Cobb when getting your vehicle serviced. He is the best! Very friendly, knowledgeable and has great customer service skills! More

by canes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb, Dexter Marshall
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Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Al Hendrickson Toyota and shoutout to Klaus!

October 09, 2022

MISSED THE COOKIES WITH MY COFFEE EVERY ONE WORKING THERE ARE VERY PLEASANT AND HELPFUL More

by grandmadodo1934
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the review and for taking the time to share this feedback! We will be sure to keep it in mind moving forward. Safe travels, and we hope to see you back again at Al Hendrickson Toyota!

October 09, 2022

The service was excellent and very quick and the advisor was so helpful and very informative I'm 💯 satisfied More

by DJILOU2004
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2022 -

Al Hendrickson Toyota responded

All of us at Al Hendrickson Toyota are so grateful for your wonderful feedback! Thank you so much!

October 09, 2022

went for an my 15k maintenance and got the 20k service which included a new air filter, cabin filter, and tire rotation with the oil change. They charged me for a new air filter and cabin filter but didn' More

by Robert J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Al Hendrickson Toyota responded

Robert–I am so sorry to hear that your vehicle was not returned to you in proper condition. We pride ourselves on our thorough and accurate service, and it's very disappointing to see that we let you down this time. I will be sure to speak with my team immediately to ensure this is not a recurring issue. Additionally, I'd really appreciate the opportunity to speak with you directly so I can make certain your remaining services are completed. If you are willing, please consider calling me at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 08, 2022

Tires were not rotated which was part of my device. Was told that tires would be rotated More

by SOLARA513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine 5 stars
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Oct 20, 2022 -

Al Hendrickson Toyota responded

I apologize for the oversight with regard to your tire rotation. We strive to deliver seamless and accommodating service, and it is disappointing that this was not better reflected in your experience. I would be happy to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 08, 2022

My car was diagnosed with an issue. I brought it back for that. When they started to work on it they discovered it was another issue. At least they were honest enough to NOT charge m More

by From Coral Springs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that our team found the correct issue and made sure you were charged fairly for the work completed. Thank you for choosing Al Hendrickson Toyota and for sharing your kind review. Drive safely!

October 08, 2022

El tiempo de servicio no fue cumplido. No hay espacio en la sala de espera y el precioso por el servicio no correspondía con el mostrado online More

by Ramirez_e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Al Hendrickson Toyota responded

Lamento oír que no le pudiéramos ayudarle en una manera oportuna. Quiero entender mejor como nos hayamos quedados cortos esta vez para asegurarme de que mejórenos hacía adelante. Por favor, llámeme a su conveniencia. Estoy disponible para conectar y ansioso para asistirle. Norman Frantz - Service Manager - 954-545-6931

October 08, 2022

Excellent customer service staff was courteous and helpful waiting time to get my car service was minimal would recommend to my friends More

by JENNYPRICH11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Al Hendrickson Toyota responded

There's nothing better than great feedback from great customers. Thank you for the kind words and we look forward to seeing you at Al Hendrickson Toyota again next time!

October 08, 2022

My service agent Klaus is always friendly and professional. Service was done in a reasonable time. More

by linda.rahauser
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus
Report | Print
Oct 10, 2022 -

Al Hendrickson Toyota responded

We will happily let Klaus know you appreciated all of the help. Thanks so much for the kind words and we look forward to seeing you at Al Hendrickson Toyota again next time!

October 08, 2022

I had an appointment for oil change I had to wait at the waiting, they finish my car in the estimated time More

by RUIZJORGE1348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Oct 10, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that our team finished your work in a timely manner. Thank you for choosing Al Hendrickson Toyota and fro sharing a five-star review. We hope to welcome you back for your future service needs!

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