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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,379 Reviews

7,379 Reviews of Al Hendrickson Toyota - Service Center

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August 31, 2022

Jared was professional and polite. In and out and inside of car was protected. Waiting area was clean. More

by NICEBRAYBOY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Al Hendrickson Toyota responded

We appreciate you taking the time to give Al Hendrickson Toyota your kudos! Jared is a great asset to the team and will appreciate the kind words. Take care!

August 30, 2022

i left my car for service but when i picked that i see they did nothing for my car and they charged me682 dollars More

by CIVILZIYA2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Al Hendrickson Toyota responded

I'm sorry you have any concerns about the services rendered on your vehicle. I think it would be best if we discussed this directly, so I can better understand how we let you down and ensure your needs are met. Please get in touch at your nearest convenience - I am glad to help. Best, Norman Frantz - Service Manager - 954-545-6931

August 30, 2022

intention is to sell and promise you later that solves everything they deliver you a car with details they say that it will be solved in a day and then more than 1 month has passed and still nothing has b More

by Rafael Santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Rafael Santiago responded

still waiting for more than two months, I already got in touch, I took the car and the service remains the same, it always says that it will solve it and it still doesn't solve it, grade 0 for workshop service, apart from that they dirty the car and didn't clean it on the last visit

Sep 19, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning to receive, Rafael. Follow-through is important to us and we would like to ensure that your concerns are promptly addressed from this point onward. I will look for your contact information, but please feel free to reach out to me directly as well. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 29, 2022

Beginning with Jarett the problem was taken care of completely and quickly. I' was very satisfied. More

by GMBOWES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 29, 2022

Great service short waiting time and excellent costumer service. Number 1 dealership, best when you set your appointment. More

by KEVINLOCKE355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the compliments on our team's exceptional service. All of us at Al Hendrickson Toyota hope to see you again!

August 29, 2022

Horrible customer service. Service e center is completely unorganized. Appointments are never kept. I just had an appointment for Saturday at 10:10 AM, I could understand some More

by thompsonej78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

We apologize for the long wait, sometimes, we are not able to take walk-ins, so an appointment is made to be able to get your vehicle serviced without waiting weeks like some other dealers. Hopefully, in the near future, we will have more staff to improve waiting time. We do appreciate your business and feedback and hope to see you again for your next service. If there is anything else I can do to earn back your trust, please reach out. Norman Frantz - Service Manager - 954-545-6931

Sep 11, 2022 -

thompsonej78 responded

I’m not sure you read my complaint. I WAS NOT A WALK IN. I did have an appointment, that was not honored. I waited 3 hours (mind the fact I was early for my appointment) - my car never moved and was not serviced.

August 29, 2022

Great Service Always look forward to seeing you guys again!!!!Will definitely recommend people to shop at Al Hendrickson Toyota. More

by Mytchinnocent12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Aug 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 29, 2022

Jarrett is a very excellent, professional, caring person. Great communicator. Each time I go for service I request Jarrett, because I know he has a caring heart. Thank You Jarrett! More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

We appreciate your feedback, Stephanie! Thank you for choosing Al Hendrickson Toyota and for highlighting Jarrett's great work. We look forward to welcoming you back next time!

August 29, 2022

they left my oil cap open and oil felt all over the engine this is a very bad service i drove the car around for four days did not know that they left the oil cap open until the dashboard shown low oil More

by JOECHANTHRAPHONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Al Hendrickson Toyota responded

I am very sorry for what happened during your most recent service visit, as this is not the high standard of work we strive to offer. I will be sure to share this information with my team to ensure mistakes like this don't happen moving forward. In the meantime, I want to make this right for you and ensure your vehicle runs safely. Please reach out if this is an ongoing concern. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 29, 2022

Oscar was helpful . I thought that it is time for my oil change but actually it is not due time . However , the service center staff did rotate my tires anyway . Thank y More

by VGIULIANI735
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Aug 29, 2022 -

Al Hendrickson Toyota responded

We can't wait to share your wonderful review with Oscar and the team at Al Hendrickson Toyota! Thank you for your feedback, and we hope you have a great day.

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