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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,332 Reviews

7,332 Reviews of Al Hendrickson Toyota - Service Center

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August 04, 2022

Excellent and quick service. Will never go anywhere else it was an emergency and I didn’t have an appointment yet they still took me in and got me out quickly More

by lauramrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan kendra
Aug 04, 2022 -

Al Hendrickson Toyota responded

We're so glad we could accommodate your needs with timely service in an emergency. All of us at Al Hendrickson Toyota are honored to have earned your trust and look forward to working with you again!

August 04, 2022

where to begin? I just got tires from you guys about five months ago and I was told I had a warranty for any mail or leak in the tire. You guys lied and said I do no More

by BRYANTJ0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 06, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning and I apologize for the trouble you've had with your vehicle as well as the trouble you've had trying to reach our team. We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I would appreciate a chance to step in and see that your concerns are properly addressed. Would you consider giving me a call? Norman Frantz - Service Manager - 954-545-6931

August 04, 2022

Klaus for very sharp and efficient, great service with him! I WILL RECOMMEND HIM TO MY FRIENDS More

by LEIELES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
KLAUS COBB
Aug 04, 2022 -

Al Hendrickson Toyota responded

Thank you for the five-star review for Al Hendrickson Toyota and for giving a shoutout to Klaus. We'll give him kudos for his efficient service. Talk soon!

August 04, 2022

I Waited to long for a oil change and I had an appointment. They need to work faster. More

by DIRIHUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesner Larose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
Aug 06, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service took longer than anticipated. We'll use this feedback in our constant process of self-evaluation, but if you'd like to share anything further, please be in touch. I hope your next visit with us is a step above. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

I needed to get my sunvisor replaced, and the experience was fine. Brought it in for the first time to figure out the issue and then brought it in the second time to have it replaced. More

by JUPITERBRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are glad to hear that the team worked hard to assist you and take care of your vehicle. Let us know if there is anything else we can do to improve your experience. Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

I brought my vehicle in to check up on a service and although they were a bit busy they took my car in right there and serviced it within 2 hours I was very happy with Oscar he was amazing getting that More

by justin.devlieger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Al Hendrickson Toyota responded

Hi Justin - Thank you for sharing your great review of Oscar and the team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for your future services. Drive safely!

August 03, 2022

Mr. Klaus the best, I noticed how he converse qith the customers, he very genuine. At Al Hendrickson the wait time is worth waiting for. Thank you Mr.Klaus you're the best More

by MSKANGAROO03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! Hearing that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team made our day. Drive safely, and we hope to see you back again down the road!

August 03, 2022

cris is very help full and very knowledgable and knowss his product and customer well More

by ROGER41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review, Roger! We're glad that our team was knowledgeable and informative. We appreciate your kind words, and if there's anything we can do to improve your 3 star rating. Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

This time they have done a great service and need to be recognized. Thanks Mr Jarrett for always being so kind.See you in about 5k miles! Thank you Mr Herman, from shuttle service for driving me home and b More

by Sebastian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are happy to hear that Jarrett took excellent care of your vehicle in a timely way. See you again next time here at Al Hendrickson Toyota!

August 03, 2022

Requested repairs not done as stated. Mechanic stated 4-6 hours to replace intake valve, offered to add spark plug tune up as engine would be out. Charged for both services. Intake valve More

by DFERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

It's concerning to see this feedback, and I apologize for any miscommunications or mix-ups regarding your services. This is not the experience we strive for, and I would like to better understand your corners to make this right. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

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