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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,329 Reviews

7,329 Reviews of Al Hendrickson Toyota - Service Center

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July 15, 2022

It took 4 hours for an oil change with an appointment. The advisor was supposed to be Carmelo but he was out so the guy Who helped me was very unprofessional and not very helpful. More

by Jewels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior Charles
Jul 28, 2022 -

Al Hendrickson Toyota responded

Jewels, I am very sorry for the delay with your most recent service visit and if our team left the wrong impression. I understand this is frustrating, and I apologize for any inconvenience. I will share this feedback with my team to ensure we can improve our wait times moving forward. If there is anything else I can do to ensure a five-star experience moving forward, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 15, 2022

Service was excellent! The technician provided details about my car needs and gave my good advice. The staff was great! More

by BEGGSLYNCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burt
Jul 15, 2022 -

Al Hendrickson Toyota responded

We're happy that you're happy! Thanks for trusting the Al Hendrickson Toyota team to get the job done. Have a great day!

July 15, 2022

I dropped off the car a Tuesday and didn’t receive it back till the following Monday. The front grill had to changed and apparently the painter left the job and my car unfinished. However, Mr Leporte was More

by garvingm
Recommend Dealer
No
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

While I love hearing how Mr. Leporte was able to assist you, I apologize that your vehicle wasn't returned in a satisfactory condition. Your frustration is understandable, and I will address this feedback with my team to understand where we went wrong here. In the meantime, if there is anything I can do to earn back your trust, please give me a call. Best, Norman Frantz - Service Manager - 954-545-6931

July 15, 2022

Everything and everyone is awesome love the customer service department everyone is nice and helpful. More

by HINESERICKA37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Al Hendrickson Toyota responded

Thank you for the awesome compliments! All of us at Al Hendrickson Toyota appreciate your business and hope to see you again.

July 15, 2022

Mr Jaret Elder was very polite and professional. He greeted me with a smile and took the information needed to service my car promptly. More

by MANILAMFM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to leave this wonderful review of your service experience at Al Hendrickson Toyota! Come back anytime.

July 15, 2022

Jarrett was EXCELLENT! !! Super professional, right to the point and very thorough. Will come back! More

by DAVID.PRITCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Al Hendrickson Toyota responded

Woohoo! Jarrett will be thrilled to hear how much you appreciated his marvelous customer service. We can't wait to see you again at Al Hendrickson Toyota!

Jul 15, 2022 -

DAVID.PRITCHARD responded

Yup! Awesomeness all around - Thanks Again!!!

July 15, 2022

Awesome service as usual. Always meet our exceed my expectations. This is why Al Hendrickson is my only stop for all my tundras needs. Thanks Al. More

by DHOLMESFLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Jul 17, 2022 -

Al Hendrickson Toyota responded

Wow, we are blushing! We're thrilled our team welcomed you back with the outstanding service you've come to expect at Al Hendrickson Toyota. It's an honor to have earned your confidence. Thanks for being a loyal customer!

July 14, 2022

fantastic service, did not wait long, deas a pleasure is alwayling with Chris is always a pleaure More

by STARALINA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 14, 2022

Best auto service in town. This is my 4th Corolla from al Hendrickson. I always go there for service. I want to buy a new car but prices of new car are too high😔. As soon as I More

by NIZARDAJANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

We are blushing! It's an honor to deliver exceptional service that's earned Al Hendrickson Toyota your confidence. We hope to work with you again soon!

July 14, 2022

Very organized an Curtis. And everything was done to specs. I will returned. For my next service. More

by ZAMORA5907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Curtis. Drive safely, and we are looking forward to seeing you back at Al Hendrickson Toyota!

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