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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,227 Reviews

7,227 Reviews of Al Hendrickson Toyota - Service Center

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June 18, 2022

My 4th visit and still nothing is fixed with my car. Al Hendrickson sold me a lemon and I’m extremely disappointed never will I purchase from them again More

by TEEDLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Al Hendrickson Toyota responded

I'm very sorry that we let you down. I would appreciate the chance to discuss this with you further and see what we can do to make things right. Please reach out to me when you have the chance. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 18, 2022

Awesome customer service Quick on and out. Even got a phone call when car was completed More

by EDWARDRDO65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Jun 20, 2022 -

Al Hendrickson Toyota responded

Edward, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

June 18, 2022

Glad we have Jarrett Elder, he's definitely has the personality you would want in customer service. Very pleasant and I see why he always has a line and he's worth waiting for. now the bad is the the More

by james@schumaker.us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share, James! We are glad to hear that you had a successful service experience working with Jarrett. With regard to the rest of your review, we apologize for any inconvenience regarding your gas tank levels and assure you that we will use this feedback to prevent this from happening in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

June 18, 2022

Just need to be more quicker with service, at times I've been waiting too long for my service More

by CHAMBERS5484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback. We are always looking for ways to improve for our guests, and we will be sure to work towards increasing our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 18, 2022

Excelent the experience of the service and the communication of the advisors . Good experience I will see you in December for the second service of my corolla le More

by fernando arzeno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Al Hendrickson Toyota responded

Fernando, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we are looking forward to seeing you back!

June 18, 2022

I have been to other service centers that are much cleaner. This one needs a makeover. More

by MVFHERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Al Hendrickson Toyota responded

I appreciate you letting us know about your disappointing experience. Customer feedback helps us improve for future guests. If you would like to share any additional details, I've listed my contact information here. Norman Frantz - Service Manager - 954-545-6931

June 18, 2022

All employees I dealt with were courteous and most helpful’ I was pleased at how patient my service person was when I notified him that there was an error on my statement’,He corrected it promptly’’ More

by BFREEMAN39
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

June 18, 2022

Friendly, good service,mechanics got the job done all the time service advisor knows the job as well. More

by RAYFCHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

June 17, 2022

They are fine, nothing great. One thing is they seem mostly honest in what the vehicle needs (I’ve gotten second opinions). They are overpriced as most dealerships are. Wait times More

by yelitzarc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Al Hendrickson Toyota responded

Thank you for leaving this feedback. We want the most for our customers, and I regret that you aren't always comfortable while you wait for service. We aim to perform timely and effective service, and if we can do anything else to assist you or improve your experience next time. Please let us know if we can do anything else to assist you. Best, Norman Frantz - Service Manager - 954-545-6931

June 17, 2022

I went in for a recall on my rav4 and was helped so quick. It all took 1 hour. Thanks to Carmine Armano for the great help. Would definitely go there for any var assistance. Great job everyone. More

by NORIS65444
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmine Armando
Jun 17, 2022 -

Al Hendrickson Toyota responded

We're delighted your recall repair was so quick and easy! Thank you for the terrific review and for trusting Al Hendrickson Toyota with the job - we'll be here if you need us down the road!

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