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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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March 10, 2022

I always have good experience at Hendrickson. The rep was actually training and he handled the situation well. More

by MUNIR.ALIW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Al Hendrickson Toyota responded

We appreciate your continued confidence in Al Hendrickson Toyota! Thank you for the wonderful review, we look forward to seeing you again. Drive safely!

March 10, 2022

I trust my rav 4 to al Hendrickson except it always end of costing me a lot of money when I bring my car in for service More

by DMB2118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota team with your Toyota RAV4! We appreciate your feedback regarding our pricing and will be sure to share this with our team. Until next time!

March 10, 2022

I went to have a recall taking care of. Service was satisfactory, I waited for a few hours. More

by GLADDIS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the positive feedback, Gladdis. If there is anything we could have done better, we would love to hear it. Otherwise, we wish you safe travels and hope to see you again down the line! - the Al Hendrickson Toyota team

March 10, 2022

2021 Camry lease went in after 13 months for its check over and it took forever for the 5000 mi check up but when I got into my car the pass Seat totally reclined as if used to take a nap drivers floor More

by LARRY.EDINGER50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Al Hendrickson Toyota responded

Larry, we're sorry your service took longer than anticipated and that your vehicle wasn't returned in the condition we expect. I will share this feedback with my team so we can improve, but please consider giving me a call if you'd like to discuss this. I hope we can recoup your confidence down the road. Best, Norman Frantz - Service Manager - 954-545-6931

March 10, 2022

Jarret in and the young man were Carrie's sufficient and carrying out me out the request it had to be done. And had great personalities. I would say excellent customer service. More

by JANITA.BRYNER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Al Hendrickson Toyota responded

Janita, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jarret and the team. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

March 10, 2022

I hade several Corolla and today have one Many years ago I went to Al Hendricks Toyota because your adviser Oscar V have an exceptional customer service and always assistance me Thank you Oscar !! More

by Omar Chara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Al Hendrickson Toyota responded

There is nothing more we love than a happy customer and great feedback! We are pleased Oscar and the Al Hendrickson Toyota team always step in to ensure your needs are met. Thank you, Omar!

March 09, 2022

Cost to much for just 1 tire, not satisfied with price, felt I was overcharged More

by atonyspamoniprod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember name
Mar 26, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our repair recommendations and prices. We routinely compare our prices to the rest of the market to ensure they are competitive while still reflecting our service techs' high-quality care and the certified parts we use to keep your vehicle in the best possible shape. I would appreciate the chance to touch base and answer any questions you may have. Please consider giving me a call when you have the time. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 09, 2022

The cashier was very friendly. I did not have to wait to get my vehicle serviced. The turnaround time was very quick. More

by ASHLEY.TAMARU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 10, 2022 -

Al Hendrickson Toyota responded

Ashley, thank you for the great review! Hearing that you had such a seamless and efficient experience working with the Al Hendrickson Toyota team made our day. Safe travels, and we hope to see you again down the road!

March 09, 2022

I had an emergency with my car. The staff was very professional and gave me an appointment for the same day .I called .I had my vehicle fixed . I was very happy because that was m More

by MMARCELLE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder
Mar 10, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are thrilled to hear that the Al Hendrickson Toyota team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again down the road!

March 09, 2022

Al Hendrickson was attentive, fast, and efficient with determining the issue and resolved it quickly. It was fortunate that it just ended up being the fairly new battery that needed to be replaced which w More

by dwaite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Al Hendrickson Toyota responded

"Attentive, fast, and efficient" are words we love seeing in our customer's feedback. Thank you for the fabulous kudos. We look forward to seeing you at Al Hendrickson Toyota again next time!

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