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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,070 Reviews

7,070 Reviews of Al Hendrickson Toyota - Service Center

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May 17, 2022

3 hour oil change. Horrible . Mind boggling how you guys stay in business. Service writer said he would have me out way sooner More

by JERRYASCIONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Al Hendrickson Toyota responded

Jerry, I am sorry to hear that your visit took longer than we anticipated. We strive to deliver a seamless service experience, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve our efficiency moving forward. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 20, 2022 -

JERRYASCIONE responded

Send free oil change coupons to make up for the bad experience

May 17, 2022

very good service, very professional the person who attended me and good waiting time, thanks. More

by jovisa06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

May 17, 2022

Megusta la atencion i el mantenimiento q ledan alos autos i tienen muy buenos precios More

by MOISES RAMIREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Al Hendrickson Toyota responded

Buenos precios y atención excelente son cosas que queremos proveer, Moises! Gracias por su comentario excelente y por traer su negocio a Al Hendrickson Toyota!

May 17, 2022

Always helpful, do what they say they are going to do and give an actuate estimate of cost. More

by CH24767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 17, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 17, 2022

So they are serious and take care your case very fast, I will recommend to any who own a Toyota or Hyundai to come and doing service More

by RICOT70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Al Hendrickson Toyota responded

We're so glad you have the utmost confidence in the Al Hendrickson Toyota team! Thank you for your recommendation and amazing review - we hope to see you back again down the road!

May 17, 2022

Service adviser is really friendly and knowing very well what is doing. i'm looking forward to see him again. More

by tatane76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your terrific review! We are thrilled that we could give you a positive service experience and we look forward to seeing you again at Al Hendrickson Toyota. Have a wonderful day!

May 16, 2022

I like having my car serviced at al hendrikson. However, during my service prior to this last one, I have a high suspicion that the service guys messed up my tpms and Im left to pay $250 to replace More

by LADYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 20, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. We want our guests to feel confident in our service and I understand your concern here. Would you please contact me directly? I would be grateful to discuss this with you further and address any issues. Norman Frantz - Service Manager - 954-545-6931

May 16, 2022

Great Customer service, went in for both my cars and Klaus got us out very quick More

by kathycollazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Al Hendrickson Toyota responded

Klaus is delighted to see that you enjoyed your service experience, Kathy! Thank you so much for supporting Al Hendrickson Toyota and we'll see you next time!

May 16, 2022

It was a pleasure to deal with Mr. Jarrett Elder. He was very courteous and helpful, as has always been the case. He provides very good customer service. More

by ENDEAVORCOLEM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing so many kind words about Jarrett! We are delighted that he made your recent service visit to Al Hendrickson Toyota such a success.

May 16, 2022

Oscar provided quick swift service. This made up for my first visist with another service rep. So thank you Oscar. More

by krystalie.colon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Al Hendrickson Toyota responded

Krystalie - Thank you for allowing us another chance to impress you! We are delighted that Oscar provided excellent service and we appreciate you commending him. Hope to see you next time at Al Hendrickson Toyota!

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