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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,109 Reviews

7,109 Reviews of Al Hendrickson Toyota - Service Center

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April 17, 2022

The service here is always top notch! I never have any issues. Jarrett is the best. Any questions I have he goes above and beyond to ensure I don't leave clueless. Keep up the oustanding More

by khadeejaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 17, 2022

Have purchased two vehicles from dealership in the past, never again. Upper management in sales are scam artist do not trust them. On the other hand service dept is great give them 100%. More

by BUILTROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morales
Apr 28, 2022 -

Al Hendrickson Toyota responded

While we appreciate the kind words about our service team, the rest of your review is concerning to read. We strive to deliver a seamless purchase experience, and it is disappointing that this has not been better reflected in your time working with us. I would appreciate the chance to speak with you so I can better address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 17, 2022

Dealer lost 3 lugnuts then lied about it saying that I needed to replace all 20 lugnuts because all of them were incorrect for the car, which was imposible because those were the original lugnuts. If they More

by RAUL FIERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technicians and supervisors
Apr 28, 2022 -

Al Hendrickson Toyota responded

Raul, I apologize if we misplaced the lug nuts on your vehicle and for any miscommunications on the matter. It's also concerning to see your comments regarding our team's honesty. I can assure you we hold ourselves to a higher standard than a one-star experience, and I would like to speak with you directly regarding these concerns. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 02, 2022 -

RAUL FIERRO responded

Hi Norman, I have called your number several times in the past days but I always reach your mailbox. Please let me know when is the best time to call you. Regards, RAUL

May 11, 2022 -

Al Hendrickson Toyota responded

Raul, I apologize you have not been able to reach me but if you can please leave me a message with a good time to reach you, I will call you. Norman Frantz - Service Manager - 954-545-6931

April 17, 2022

Very good service never have any issues. Klaus on of the best fast and very friendly. More

by DENUELANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Klaus. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 17, 2022

Klaus was awesome. Truck fixed in 1 hour. Technician did great job very quickly. No issues More

by TABERSTEPHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Apr 18, 2022 -

Al Hendrickson Toyota responded

Stephen, we appreciate you sharing how positive Klaus and the team's hard work and efficiency made your experience! Thank you for supporting Al Hendrickson Toyota, and we wish you safe travels until we see you next!

April 16, 2022

they do not know the real time of the repair, they delivered the car in poor condition dirty with stains from mechanics More

by JEANDAVIDGARRIDO87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service visit left you with some concerns. I will take note of this to be sure we're meeting our goal of meticulous and timely care, but I also want to address your complaints and make this right as best I can. Please give me a call if you're willing to have a conversation. Best, Norman Frantz - Service Manager - 954-545-6931

April 16, 2022

The AL Hendrickson Toyota is the best dealer in the town the service is good the good offer More

by BERGETINETHEODORE16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 18, 2022 -

Al Hendrickson Toyota responded

We are so grateful for your feedback! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with our team. See you next time!

April 16, 2022

Great service, good communication. The service center handled the service in a timely manner with appointments. More

by darlenex3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Darlene! We are so glad to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 16, 2022

A bit of a wait for an oil change, but the waiting areas were clean and comfortable. Lots.of space to spread out with your laptop and work. Prices are fair and they always have coupons. Klaus is the best. H More

by nicolemhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Nicole! We are so glad to hear that you had such a successful service experience working with Klaus. Drive safely, and we hope to see you back again down the road!

April 16, 2022

They took 3 hours o change the oil. It's too much. The guy that was in charge of my car was was on his phone ALL the time, usually my Rep. is Chris but unfortunately he wasn't there. More

by JAH0608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that your recent visit ran over time and for any inconvenience this caused you. I will speak with my team about your feedback, and I hope we have the chance to deliver a five-star experience in the future. Thank you, Norman Frantz - Service Manager - 954-545-6931

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