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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,081 Reviews
Call Service Center (954) 448-7257

7,081 Reviews of Al Hendrickson Toyota - Service Center

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March 20, 2022

Jarrett e is the best, very polite, respectfully and best service person I know, well please when leaving. More

by ADRIAN_WALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2022 -

Al Hendrickson Toyota responded

Jarrett and the team appreciate your kind words, Adrian! Thanks for choosing Al Hendrickson Toyota!

March 20, 2022

Don’t call back 2 times not response. Not tire rotación, reports said they did it 🤨 More

by manfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2022 -

Al Hendrickson Toyota responded

I apologize for any lack of communication on our end. We strive to deliver efficient service, and it is disappointing to see that we missed the mark. I would appreciate another opportunity to speak with you so I can better address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 20, 2022

Very happy with your sales department and also wit financing did a great job repairing my tire with a nail thank you so much More

by DEPALMA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan epstein
Report | Print
Mar 20, 2022 -

Al Hendrickson Toyota responded

We will always be happy to help you out! Thanks for choosing Al Hendrickson Toyota and we'll see you next time!

March 20, 2022

Terrible service. ....i am not going to buy ag..i bought 7car pass 12 years.. More

by SAMSONG1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Juan Diaz
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Apr 07, 2022 -

Al Hendrickson Toyota responded

We really do apologize that we let you down and hate to lose your business. I would like the opportunity to hear more about what transpired here so I can make sure these concerns are properly addressed and see if we can still help you out. At your convenience, please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 20, 2022

Everyone is so professional. They take the necessary time for the client. I found the car I need . More

by Gabriella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Al Hendrickson Toyota responded

Gabriella, thank you for the great review! We appreciate your support and are happy to hear that you found the right vehicle working with us. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

March 20, 2022

The service desk advisors are rude. Elder specially is one of the rudest associates working here. Regardless of how good their work is, customer service leaves a sour taste More

by D.SEN416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry
Report | Print
Apr 06, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning to receive. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see what I can do to make things right. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 20, 2022

No issues, in and out in the promised time. Comfortable waiting room and professional attitude. More

by MATTHEW.KINSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Matthew! We appreciate your support and hope to see you back at Al Hendrickson Toyota. Safe travels!

March 20, 2022

Quick service, good service advice, Jennifer was very helpful, Car drives well, tires rotated, Thanks More

by lmanapsal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Mar 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 20, 2022

Try to complete the job as much as reasonable time. Representatives are friendly. Overall provide good service. More

by MRAHMAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Juan Diaz
Report | Print
Mar 21, 2022 -

Al Hendrickson Toyota responded

Thank you so much! It means a lot to hear that you're a satisfied customer and we truly appreciate you coming to Al Hendrickson Toyota for your auto needs. Safe driving!

March 20, 2022

My rotors are still making a grinding noise after they were resurfaced. I need new rotors instead to end the grinding noise. More

by Rolaciss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that you are having trouble with your vehicle, as we want the most for our guests. I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Apr 07, 2022 -

Rolaciss responded

I just need the grinding noise to stop every time I first start moving my vehicle. It is very annoying and is becoming a big nuisance when i get in my van everytime I first start driving. It feels like my brakes are not aligned right or the calipers need lubrication.

Apr 07, 2022 -

Al Hendrickson Toyota responded

I apologize you are still having a concern with your vehicle. I would like to help you, but I need your full name to look you up in our system. Please give me a call at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

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