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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,087 Reviews

7,087 Reviews of Al Hendrickson Toyota - Service Center

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March 19, 2022

Excellent , on time and professional thanks thanks thanks thanks, this is ridiculous that we have to write 15 words… More

by ANNABELLASOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Mar 21, 2022 -

Al Hendrickson Toyota responded

Annabella, thank you for taking the time to share your experience! We are so glad to hear that the Al Hendrickson Toyota team earned your five stars. Drive safely, and we hope to see you back again down the road!

March 19, 2022

Oscar is very nice and professional. He gave me some advice about the care of my car. More

by MARLENEGSPENCE28
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Al Hendrickson Toyota responded

Marlene, it's excellent to hear that Oscar's service advice was so appreciated! We'll be sure to let him know that his assistance made your visit to Al Hendrickson Toyota a positive one, and we hope next time you require service, you'll be back!

March 19, 2022

Jarrett you are awesome! We have been working together for a while now. No complaints. Thank you More

by Simmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Al Hendrickson Toyota responded

Thank you so much for this glowing feedback about Jarrett! We truly appreciate your longtime business and kind review. Hope to see you next time at Al Hendrickson Toyota!

March 19, 2022

Staff are friendly and helpful. I would definitely recommend this location. The people helping is a great asset to the company. More

by VIVIANCASIMIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback, Vivian! We definitely appreciate it and hope that next time we can earn a 5-star review. I would be happy to speak with you to see what more I can do to improve your visit. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 18, 2022

The dealership is great however when I made my appointment it would be worthwhile to know that it could take up to two hours so that I could plan the rest of my day. More

by Mere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Al Hendrickson Toyota responded

Mere, we thank you for your candid feedback. We never aim to inconvenience our guests, so we will make more of an effort moving forward to ensure our guests are provided with an accurate quote for the timing of their service. We can't thank you enough for putting your trust in Al Hendrickson Toyota to take care of your vehicle, and we look forward to your next stop by!

March 18, 2022

I would give you five-star rating except I still have issues with my truck and that stuff about not topping off my gas tank does not fly, first I don't do it and since my last visit I have given your rec More

by Izzy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Izzy responded

Call you Monday morning, thank you for getting back to me so we can work on a solution for my truck.

Mar 26, 2022 -

Izzy responded

I have called and left messages on a couple of occasions and have yet to hear from you or anyone else for that matter, question, you know whats wrong with the truck and don't want to deal with it or you don't know but still refuse to deal with it because the truck was not purchased at your dealership, which one is it? I still have no idea what to do with this so-called case number that is on the invoice since the last time I was there, no one bothered to explain that to me. I don't want excuses, I want RESULTS, SO GET YOUR ACT TOGETHER, I will be making another appointment, just want this taken care of, not too much to ask, is it?

Apr 06, 2022 -

Izzy responded

Can anybody tell me what does it mean to have a case number? Since you guys don't answer phone calls or return calls, the least you can do do is answer the question!!

Apr 07, 2022 -

Al Hendrickson Toyota responded

Izzy- I apologize, I would like to help you but I have not received any messages on my line and I would need your full name to look you up in our system. Please call me on my direct line at 954-545-6931 or please send me your information. Thank you, Norman Frantz - Service Manager

Apr 07, 2022 -

Izzy responded

Israel Rentas 954-512-4093 cell Email-isnil06@aol.com Hope to hear from you soon, all I want is this to be fixed. Thank you

March 18, 2022

Henry greeted me with a friendly smile. He was professional and informative. On your next service visit, request Henry. At Al Hendrickson Toyota, Henry is Awesome! More

by cindysellscars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Al Hendrickson Toyota responded

Cindy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Henry and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 18, 2022

all the staffs do a great job I am very happy and happy when I received my car ! It beautiful! Thank all ! 😁😁😁 More

by Katherine tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Al Hendrickson Toyota responded

We're happy that you're happy, Katherine! From the whole Al Hendrickson Toyota team, thank you for your business and wonderful review!

March 18, 2022

Good service, clean facility area, timely response good price. In and out in less than 90 minutes More

by JERRY.PArish
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Al Hendrickson Toyota responded

We're glad you received the quick and efficient service we're known for, Jerry. Thank you for the tremendous review and for choosing Al Hendrickson Toyota!

March 18, 2022

Front desk people don’t bother who is waiting for service. They are busy with their phone. I had to request them for service as I am waiting here with my appointment More

by sfancy_cee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Mar 18, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that our team wasn't more attentive. This is not the service we intend for our guests and I appreciate you bringing your experience to my attention. I will share your feedback with the right people, and I hope you consider coming back in the future. Thank you, Norman Frantz - Service Manager - 954-545-6931

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