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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,195 Reviews
Call Service Center (954) 448-7257

7,195 Reviews of Al Hendrickson Toyota - Service Center

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February 24, 2022

Good customer service and very professional. Fast and reliable service . I congratulate you good job More

by stefanny2299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Al Hendrickson Toyota responded

Thank you for commending our Al Hendrickson Toyota team! We really appreciate you choosing us for your auto service needs and look forward to your next visit.

February 24, 2022

Easy to make appointment and quick drop off and pick up service. Did not encounter any issues More

by Kyl10197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not on list but don’t remember name
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Feb 25, 2022 -

Al Hendrickson Toyota responded

Thank you very much for coming to Al Hendrickson Toyota for your auto service needs! We are delighted to hear that your recent visit went smoothly. Have a great week!

February 24, 2022

They’re always reliable, do an excellent job with my vehicle, and are always available. Wouldn’t take my car anywhere else More

by lauramrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Feb 25, 2022 -

Al Hendrickson Toyota responded

Laura - We are very grateful for your loyal business and so glad that you can trust our Al Hendrickson Toyota team for excellent service. Thank you for your support!

February 24, 2022

Always personable, helpful, and cognizant of your time. Great team overall with a great attitude towards costumer service. More

by gpratico1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Al Hendrickson Toyota responded

It means a lot that you can depend on our Al Hendrickson Toyota team to take excellent care of you and your vehicle. Thank you for your support!

February 23, 2022

I was not satisfied with the experience on Tuesday 2/22/22. The advisor seems to be having a bad which made me feel as if he didn’t want to bothered. It made me upset we’re I do not wish to work him a More

by celeste.beckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffery Valdez is the advisor I’m complaining about on Tuesday visit., Shedrick Anderson
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Mar 12, 2022 -

Al Hendrickson Toyota responded

Celeste, I'm sorry that you didn't have a better experience. We want to display excellent customer service, and it's clear we let you down. I'll share your feedback with the team, and if there's anything else we can do, please let us know. Thanks, Norman Frantz - Service Manager - 954-545-6931

February 23, 2022

Way to many people this day. Had 8 appt. Tire rotation and fix fuse. Over 3 hour told 1 in and half hours . More

by RROWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2022 -

Al Hendrickson Toyota responded

This is never the experience we want for our guests, and I'm sorry to hear that your visit lasted longer than expected. We understand the value of detailed, responsive, and personalized care, and I regret that your time with us didn't better reflect that. I hope for another chance to make this up to you down the road. In the meantime, if there is anything else I can do for you, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 23, 2022

I should not have been charged $181 for car inspection from accident- it is not my fault and should be under warranty Tech jeromy should have followed up with me on status of instead Dexter was very h More

by RYABENKIYY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. I apologize that your technician wasn't more communicative and for any confusion regarding the price of your service. I would be glad to speak with you about this directly. Please give me a call if you would like to discuss your concerns further. Norman Frantz - Service Manager - 954-545-6931

Feb 22, 2022 -

RYABENKIYY responded

I believe I was overcharged- you did not do any work on it just looked at it for less then hour not 3 hours as tech said and service suck tech should update me and tell me when the car is ready- instead sales person Dexter did his job wonderfully

Feb 22, 2022 -

RYABENKIYY responded

I called manager and did not get call back either!

Feb 26, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you have not received a callback regarding these concerns. I will ensure to have someone get back to you soon to get everything taken care of for you. I apologize for this frustrating situation, and I look forward to speaking soon. Thank you, Norman Frantz - Service Manager - 954-545-6931

Mar 12, 2022 -

Al Hendrickson Toyota responded

We apologize that you are still unhappy. I believe the Service Manager Norman Frantz spoke to you after your previous review. If you would like to discuss this further, I would like the opportunity to help. Please call me at your convenience. Thank you- Jessica Fernandez-Assistant to Chairman & CEO-954-545-6502

Mar 12, 2022 -

RYABENKIYY responded

Can you bill that charge through insurance -i will give you claim number and refund me

February 23, 2022

I had a good experience. I was impressed with getting my car back at the time it was promised. More

by BJ
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Al Hendrickson Toyota responded

Thank you so much for trusting your vehicle with Al Hendrickson Toyota! We are delighted to hear that you're a satisfied customer.

February 23, 2022

Was very quick to get my car serviced. I had made an appointment so that good More

by DAWNMD89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your vehicle! Thank you for choosing Al Hendrickson Toyota, we hope to welcome you back again down the road.

February 22, 2022

Wait time is too long. Waiting 3 hours with an appointment destroys your day. Service rep was courteous. More

by SHERYLLLEE1910
Recommend Dealer
Yes
Employees Worked With
Klaus
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Feb 26, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to my attention. I'm so sorry that you were kept waiting and for the inconvenience this caused. I will share your feedback with my team and I hope we have the opportunity to impress you in the future. Norman Frantz - Service Manager - 954-545-6931

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