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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,194 Reviews

7,195 Reviews of Al Hendrickson Toyota - Service Center

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February 22, 2022

Excelente personal y servicio. Te dejan saber con prontitud y amabilidad lo que nesecita tu vehículo . More

by RAYSAPRIVADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

February 22, 2022

Excellent. My customer service representative was great she kept me informed on the part that was delayed. I hit a rental car for the entire week. More

by 4237tdclub
Customer Service
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Feb 22, 2022 -

Al Hendrickson Toyota responded

We are thrilled that you were so well taken care of by our team here at Al Hendrickson Toyota! Thank you for your business and your five-star review, we hope to have the opportunity to work with you again in the future.

February 22, 2022

Yesterday’s service was terrible with Oscar holding my car for about 4 hours without letting me know the status of my car. I had to go back to the dealer when I didn’t hear from him. Only when I arrived h More

by mierrp
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

Al Hendrickson Toyota responded

We try to provide prompt and professional service and I not only apologize for the delay, but for the way you were treated. It is concerning to hear about your experience and I will certainly address these concerns with the appropriate people. I'm very sorry that we let you down, and I would appreciate the chance to make things right. Please give me a call directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 22, 2022

My contact person was Oscar. He did not seem to care that I was waiting a longer period for my car although clients with no appointment came in a left before me. More

by emilyparham
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on exceptional service and I want to apologize that you were kept waiting. This is not the kind of experience we expect for our guests and I will certainly address this matter with the appropriate people. I hope for a chance to impress you down the road, and if there is anything else you'd like to discuss, please feel free to reach out to me. Kindly, Norman Frantz - Service Manager - 954-545-6931

February 22, 2022

Jarret is very good. One of the courtesy driver is not a good driver. I couldn’t wait to get back the dealership. Otherwise the experience was great by Jarret and Louis. More

by JOANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Al Hendrickson Toyota responded

We are happy to hear from you, Joann! Thank you for giving Al Hendrickson Toyota your business and for taking the time to share your experience with Jarret and the team. We hope to see you again down the road!

February 22, 2022

Quick attention, friendly people, I feel good with the service I m thankful to Al Hendrickson More

by JGUZ123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 21, 2022

The service was good! A lot of people were there super-early and everyone was doing their part to get everyone done as soon as they could. I only wished that a little car More

by JCARABALLO618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Feb 26, 2022 -

Al Hendrickson Toyota responded

All of us at Al Hendrickson Toyota are grateful for your feedback and will be sure to keep it in mind moving forward. Thank you for being such a great customer and we hope to see you again next time!

February 21, 2022

Excellent, very good, courtesy, very helpful, good customer services,, and very, professional in. their services. More

by SARAHTARVER65
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Al Hendrickson Toyota responded

Sarah, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely and we hope to see you back again down the road!

February 20, 2022

Service is fine but the service advisor is not the friendliest person in the world. All business and zero attempt at establishing a rapport with the customer. I might have to try a different Toyota de More

by donsinterpreting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Feb 21, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear about your experience. We will look into this matter, and I assure you this will remain a focus of ours. If there is anything that we can do to encourage you to return, please consider reaching out to me to share. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 20, 2022

Great service very professional employees, clean environment friendly staff got a keychain on my first visit More

by JMONTERO_PR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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