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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,193 Reviews
Call Service Center (954) 448-7257

7,194 Reviews of Al Hendrickson Toyota - Service Center

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February 20, 2022

All service advisor looks busy and have their attitude not concern about what customers néed. This place is not nice at all. Not recommend to anyone. Thanks More

by NEERAJ8811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2022 -

Al Hendrickson Toyota responded

This feedback is surprising and concerning to receive. I assure you that your business is important to us and we would be grateful for another opportunity to assist you. Please feel free to reach out to me directly and I will be happy to work through any questions or concerns you may have. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 20, 2022

My car went down on me And did not started and I had to get tawl service for it two days after I had service done and sent home like nothing happened … How you can explain that ??? I come woth check wn More

by Alariklt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 20, 2022

Everyone was really friendly and professional from when I arrived to the dealer to when I picked up the car. More

by JESSICA.RODRZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Al Hendrickson Toyota responded

Jessica, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the team. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

February 20, 2022

Didn’t check fluids specially the windshield and fluid for radiator. All points regularly checked More

by RGUIMER
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that you didn't receive the thorough, meticulous service we pride ourselves on. I will be sure to share your feedback with our team so we can deliver a more positive experience for our future guests. In the meantime, if you are willing to give us another opportunity to assist you, please don't hesitate to reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 20, 2022

Jennifer Burton is the best tech I have ever had she knew immediately what was wrong More

by Mystys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton five stars
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Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jennifer. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

Feb 21, 2022 -

Mystys responded

I think you need more people like Jennifer to pay attention to women especially when I was a manager and someone was a good worker we would give them either a raise or something complementaryJust saying thanks

February 20, 2022

good attention in the reception and delivery center, acceptable waiting time and comfort to wait with a coffee and excellent attention when calling when the service is ready. Good price and quality, I More

by Emma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson, Juan Diaz
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Feb 21, 2022 -

Al Hendrickson Toyota responded

Hi Emma - Thank you for this wonderful feedback! We are so glad that you enjoy your visits with us at Al Hendrickson Toyota, and it's our pleasure to assist you. Safe driving and hope to see you next time!

February 20, 2022

The person at the check in counter was really courteous and efficient. My car was finished on time and is running beautifully now. More

by MIKEYGOLAUB7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Feb 21, 2022 -

Al Hendrickson Toyota responded

Thanks for this awesome review and the kind words about your time here at Al Hendrickson Toyota. It's great to have your trust in our work, and we wish you many more happy and safe miles in your vehicle.

February 20, 2022

The wait is ridiculous, even with an appointment you still end up waiting 5 hours More

by dasey012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember his name
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Mar 07, 2022 -

Al Hendrickson Toyota responded

I am very sorry that your service visit took longer than anticipated. We never want our guests to experience any inconvenience and we hope to have another opportunity to assist you in the future. Please don't hesitate to reach out if you would like to discuss this in more detail. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 19, 2022

Service Advisor Jarrett has the best customer service. He makes the process very easy and always communicates effectively. He ensures his customers are a priority ! More

by brazilianbori28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 19, 2022

Son muy amables y la atencion vip 5star Todos Los recomiendo y orden y limpieza More

by MARGARITAGARCIA2855@GMAIL.COM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Al Hendrickson Toyota responded

Gracias por compartir su experiencia! Apreciamos el apoyo y esperamos trabajar con usted en Al Hendrickson Toyota la próxima vez. Que tenga un buen día!

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