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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,070 Reviews

7,070 Reviews of Al Hendrickson Toyota - Service Center

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January 28, 2022

Awesome customer service, no question whatsoever Thank Awesome customer service, no question whatsoever Thank you Toyota. No doubt that I going to come back. More

by Alicia Cosme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Al Hendrickson Toyota responded

We're glad our team knocked it out of the park, Alicia! Thank you for the incredible review of Al Hendrickson Toyota - we look forward to seeing you back again down the road!

January 28, 2022

The service has been phenomenal. The service representative Klaus has kept me abreast of the services that needed to be done to stay on top of the care for my vehicle More

by BAGSAVE_1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Jan 31, 2022 -

Al Hendrickson Toyota responded

We're glad Klaus and the Al Hendrickson Toyota service team always take great care of you! Thank you for the review and for trusting us to keep your vehicle in top-notch shape!

January 28, 2022

I was sold a bad car. I brought it three times back to be serviced and they can't fix the problem More

by ANNE.FOWLER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Al Hendrickson Toyota responded

Anne - I am sorry to see that your vehicle continues to have problems that remain unresolved. I want to be sure that we are doing everything we can to get you up and running, so I hope that I can step in and get this issue sorted out. I will look for your contact information to reach out to you, but in the case that I am unable to find it, would you consider giving me a call? Thank you for bringing this to my attention, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

January 28, 2022

I always get great customer service at Al Hendrickson Toyota. My service advisor Klaus Cobb is excellent at his. job. They don’t come any better than Klaus. Thank you More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jan 28, 2022 -

Al Hendrickson Toyota responded

We're pleased to have your trust in us here at Al Hendrickson Toyota! It makes us happy to hear that Klaus was especially helpful. We appreciate these kind words!

January 28, 2022

I Love the service great place great people and always friendly and fast Keep up More

by albertpullum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for continuing to choose Al Hendrickson Toyota for your service needs! It means a lot that you are a happy customer and we look forward to the next opportunity to assist you.

January 28, 2022

Fast service, great staff, clean waiting area, free snacks, thanks for the help, appreciate it. More

by AFUEGUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

AFUEGUEL responded

Fast service, great staff, clean waiting area, free snacks, thanks for the help, appreciate it.

Jan 31, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your service needs! Thank you for choosing Al Hendrickson Toyota and for taking the time to leave us a positive review. We hope to work with you again!

January 28, 2022

I don’t have a problem with the mechanical service. What I have a with is the length of waiting time. I had service done at other dealerships. You service is just to long. More

by donawal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for the wait you've experienced during your service visits. Providing efficient care is a top priority, and it's hard to hear we've missed the mark. Your feedback will be shared internally so our team can strategize what more we can do to keep visits swift and seamless. If you would like to discuss your time with us, or if there is anything I can do to encourage you to return, please consider reaching out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Al Hendrickson Dealer are excellent with their customers in terms of friendly, hospitality. and care. I recommend them to all my freinds. More

by FREDATAYLOR8106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

When I made the appointment she told me that I need 45 min to oil change. In the reception he told 2hours because Covid. I suggest everybody speaks the same language because I didn’t have 2h to wait. More

by DORASIBEMBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. I sincerely apologize that we weren't clearer about how long your appointment would take and for any inconvenience this caused. I will share your review with the right people, and I hope we have the chance to impress you in the future. Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

I was taken care of immediately and was treated with much respect. Jeff had done everything I asked for on top of my 15,000 service and I was finished in 1/2 hour. Couldn't be happier!!! More

by HHL0856
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 28, 2022 -

Al Hendrickson Toyota responded

We're thrilled Jeff made sure your service needs were met and that you were back on the road in no time. Thanks so much for choosing Al Hendrickson Toyota. We hope to see you again next time!

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