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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,069 Reviews
Call Service Center (954) 448-7257

7,069 Reviews of Al Hendrickson Toyota - Service Center

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January 27, 2022

Wish service writer was not on phone ear piece the entire time I tried to communicate and get my car serviced..Having 2 conversations at once..rude and unprofessional More

by aHARRIDEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear about your recent visit. We expect our guests to be treated with attentive service and I apologize this wasn't your experience. I will address your feedback with my team, and if there is anything that I can do to assist you, please call me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Really good service by jennifer. I will def come back to get the service there. More

by Jonatan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 30, 2022 -

Al Hendrickson Toyota responded

We love to hear that Jennifer made sure your service experience went off without a hitch. All of us at Al Hendrickson Toyota look forward to seeing you next time!

January 27, 2022

They are always busy.. service techs seem rushed and short staffed. Staff at checkout were not too informative regarding billing questions and seemed uninterested. More

by ?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that you haven't received the prompt, attentive service we pride ourselves on. Your experience is important to us and we will use your feedback to improve moving forward. In the meantime, please don't hesitate to reach out directly if there is anything we can do to turn things around for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

My experience thus far with AL Hendrickson Toyota has been nothing but great. I have nothing but positive things to say about them. It's a good reference. More

by RENAUDM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We are delighted to hear that you've been satisfied with our service and we appreciate you taking time to commend our team. Enjoy your weekend! - Al Hendrickson Toyota team

January 27, 2022

The?dealership. Is great nest i have ever dealt with. Everyone. Deoes theor job well More

by KRUDNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your glowing feedback! It was our pleasure to assist you and we look forward to the next opportunity to assist you here at Al Hendrickson Toyota. Have a great day!

January 27, 2022

This place has great service. Klaus has been helping me for years and is super friendly and helpful. More

by kelitrousdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Good staff. Very nice people. I am very pleased with the service and the timing is excellent. Thumbs up service department. Thank you for all you do. More

by MONALAFLEUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in our service team! We are grateful for your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

January 27, 2022

The Al Hendrickson dealership is a top notch operation. Goes out of it's way, with a genuine commitment to customer service, to meet the needs of Toyota owners. It's free oil changes and tire rotation prom More

by Rex Redford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Al Hendrickson Toyota responded

Rex, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Service staff very helpful, my only complaint are the cashiers very unprofessional young ladies both times i went there. More

by JAVIERC615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are always looking for ways to improve our practices, and I apologize for the way you were treated during your visit. I assure you that this feedback will be addressed properly and with the right people. If there is anything more we can do to assist with your situation or improve your experience, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Service Advisor, Chris LePorte provided excellent customer service. Thank you for your prompt friendly service. More

by shari.campenni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Shari, thank you for giving Chris a special shoutout! We appreciate your business and kind words about the Al Hendrickson Toyota team. See you next time you need us!

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