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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,335 Reviews

7,335 Reviews of Al Hendrickson Toyota - Service Center

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January 29, 2022

Great service. Finished before estimated time. Courteous staff. Comfortable waiting area. Excellent overall experience. Highly recommend them. More

by Rjnelson5
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 31, 2022 -

Al Hendrickson Toyota responded

This sounds exactly like the high-quality service experience we pride ourselves on! Thank you for the excellent review and for taking your maintenance needs to Al Hendrickson Toyota - we're grateful for your confidence and support!

January 29, 2022

I left my 2021 camry to do the 5k review. They broke a part in the trunk of my car and they didn't warn me and they didn't fix it. I took it back to the dealership to solve it and after 1.30 hr waiting, More

by THIAGO PEREIRA
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Leporte
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Al Hendrickson Toyota responded

I am concerned by this feedback and apologize that you didn't have a better visit with us. I am sorry that there was a delay and that our team did not handle your concerns with the grace we would expect. I will be sure to pass along this feedback to the rest of our team to ensure that we are achieving the high level of customer service we aim to provide. If there's anything else we can do for you, give me a call. Thanks, Norman Frantz - Service Manager - 954-545-6931

More
January 29, 2022

Service depart (Chris) was excellent My truck was in and Service depart (Chris) was excellent My truck was in and out of service in a very short time More

by garysw1018
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jan 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Gary! We are so glad to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

January 28, 2022

I don’t have a problem with the mechanical service. What I have a with is the length of waiting time. I had service done at other dealerships. You service is just to long. More

by donawal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for the wait you've experienced during your service visits. Providing efficient care is a top priority, and it's hard to hear we've missed the mark. Your feedback will be shared internally so our team can strategize what more we can do to keep visits swift and seamless. If you would like to discuss your time with us, or if there is anything I can do to encourage you to return, please consider reaching out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

More
January 28, 2022

I had to drive over 45mins just to have the service done by Mr Jarett Elder for his excellent customer service More

by jj24062002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Al Hendrickson Toyota responded

Thank you for making the trip to see us and for commenting on Jarrett's hard work! The entire Al Hendrickson Toyota team is grateful for your business and kind words.

January 28, 2022

Great guys in and out! Bada Bing!! Staff Friendly nice Great guys in and out! Bada Bing!! Staff Friendly nice prompt and courteous keep up the great work More

by jjablonski@principleauto.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Jan 31, 2022 -

Al Hendrickson Toyota responded

We really appreciate you taking the time to share your feedback! Thank you for choosing Al Hendrickson Toyota for your service needs, we hope to see you again down the road.

January 28, 2022

I always get great customer service at Al Hendrickson Toyota. My service advisor Klaus Cobb is excellent at his. job. They don’t come any better than Klaus. Thank you More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jan 28, 2022 -

Al Hendrickson Toyota responded

We're pleased to have your trust in us here at Al Hendrickson Toyota! It makes us happy to hear that Klaus was especially helpful. We appreciate these kind words!

January 28, 2022

I Love the service great place great people and always friendly and fast Keep up More

by albertpullum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for continuing to choose Al Hendrickson Toyota for your service needs! It means a lot that you are a happy customer and we look forward to the next opportunity to assist you.

January 28, 2022

Awesome customer service, no question whatsoever Thank Awesome customer service, no question whatsoever Thank you Toyota. No doubt that I going to come back. More

by Alicia Cosme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Al Hendrickson Toyota responded

We're glad our team knocked it out of the park, Alicia! Thank you for the incredible review of Al Hendrickson Toyota - we look forward to seeing you back again down the road!

January 28, 2022

Fast service, great staff, clean waiting area, free snacks, thanks for the help, appreciate it. More

by AFUEGUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

AFUEGUEL responded

Fast service, great staff, clean waiting area, free snacks, thanks for the help, appreciate it.

Jan 31, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your service needs! Thank you for choosing Al Hendrickson Toyota and for taking the time to leave us a positive review. We hope to work with you again!

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