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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,336 Reviews

7,336 Reviews of Al Hendrickson Toyota - Service Center

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January 27, 2022

Al Hendrickson Dealer are excellent with their customers in terms of friendly, hospitality. and care. I recommend them to all my freinds. More

by FREDATAYLOR8106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

When I made the appointment she told me that I need 45 min to oil change. In the reception he told 2hours because Covid. I suggest everybody speaks the same language because I didn’t have 2h to wait. More

by DORASIBEMBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. I sincerely apologize that we weren't clearer about how long your appointment would take and for any inconvenience this caused. I will share your review with the right people, and I hope we have the chance to impress you in the future. Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

The Al Hendrickson dealership is a top notch operation. Goes out of it's way, with a genuine commitment to customer service, to meet the needs of Toyota owners. It's free oil changes and tire rotation prom More

by Rex Redford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Al Hendrickson Toyota responded

Rex, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Service staff very helpful, my only complaint are the cashiers very unprofessional young ladies both times i went there. More

by JAVIERC615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are always looking for ways to improve our practices, and I apologize for the way you were treated during your visit. I assure you that this feedback will be addressed properly and with the right people. If there is anything more we can do to assist with your situation or improve your experience, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

They are always busy.. service techs seem rushed and short staffed. Staff at checkout were not too informative regarding billing questions and seemed uninterested. More

by ?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that you haven't received the prompt, attentive service we pride ourselves on. Your experience is important to us and we will use your feedback to improve moving forward. In the meantime, please don't hesitate to reach out directly if there is anything we can do to turn things around for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 27, 2022

Really good service by jennifer. I will def come back to get the service there. More

by Jonatan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 30, 2022 -

Al Hendrickson Toyota responded

We love to hear that Jennifer made sure your service experience went off without a hitch. All of us at Al Hendrickson Toyota look forward to seeing you next time!

January 27, 2022

My experience thus far with AL Hendrickson Toyota has been nothing but great. I have nothing but positive things to say about them. It's a good reference. More

by RENAUDM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We are delighted to hear that you've been satisfied with our service and we appreciate you taking time to commend our team. Enjoy your weekend! - Al Hendrickson Toyota team

January 27, 2022

The?dealership. Is great nest i have ever dealt with. Everyone. Deoes theor job well More

by KRUDNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your glowing feedback! It was our pleasure to assist you and we look forward to the next opportunity to assist you here at Al Hendrickson Toyota. Have a great day!

January 26, 2022

We are very satisfied!!!starting with ton of Patient We are very satisfied!!! starting with ton of Patient polite and Excellent customer service From beginning to the end 💯💯💯💯💯 More

by Erent2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your kind words about our team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for all your future service needs.

January 26, 2022

Good timely service. Knowledgeable staff. Helpful with service, repairs, and maintenance. Al Hendrickson is a good place to go for our needs. More

by dwaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Al Hendrickson Toyota responded

Thank you for supporting Al Hendrickson Toyota with a great review! We are delighted that you can trust our team to take excellent care of your vehicle. Have a wonderful day!

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