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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,214 Reviews
Call Service Center (954) 448-7257

7,214 Reviews of Al Hendrickson Toyota - Service Center

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January 13, 2022

The service of client was good and face toAnd I got a The service of client was good and face to And I got a good service on my car thanks More

by ALTAGRACEDANIEL41
Recommend Dealer
Yes
Employees Worked With
Shedrick Andersone
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Jan 14, 2022 -

Al Hendrickson Toyota responded

We appreciate you taking a moment to give the Al Hendrickson Toyota service team a shoutout. Please let us know if there is anything else we can help you with down the road!

January 13, 2022

The service was Great! The one who attended me was very polite and attention. Only the waiting time was longer than I was expecting More

by IVNA.BRAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. We appreciate your patience during your visit and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 13, 2022

Quality customer service from the service providers. The wait is tolerable and offering the customer lift to and from home is a positive. More

by agdavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
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Jan 14, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

January 13, 2022

My auto problem was handled in a professional manner and the issue was solved.Your service Rep.(Jennifer)was very courteous and helpful.I would recommend Al Hendrickson’s auto repair service to all.Thank Yo More

by JoeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(Jennifer)Service Dept.
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Jan 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Joe! We want the most for our guests, and it is wonderful to hear that this was reflected in your time working with Jennifer. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 13, 2022

I had to wait forever to meet with the person I had an appointment with. He just wasn’t at his computer. Then he told me that he couldn’t guarantee a shuttle back for me even when I had my baby and didn’ More

by YOU SENT MY INFO TO MY MOTHERS EMAIL NOT MINE)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
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Jan 16, 2022 -

Al Hendrickson Toyota responded

I am sorry for the delay in speaking with our team and for not providing more accommodating service. I am glad that things were ultimately resolved, but I am sorry for any inconveniences this may have caused you. I appreciate your feedback as it helps us improve our service moving forward. Thank you for your business, and if there is anything we can do to ensure we're better prepared in the future, please don't hesitate to give us a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 13, 2022

They were very helpful and got my car back to me both times this were in a timely manner More

by FUNCOPPER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

Al Hendrickson Toyota responded

Thanks for leaving Al Hendrickson Toyota a postive review! We are glad that we could complete your services on-time and you left happy with our work.

January 13, 2022

Great service and professional one. Thanks for your business. Best Toyota dealer in south florida More

by ANAS.ELBACHIRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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Jan 13, 2022 -

Al Hendrickson Toyota responded

We're happy to hear you enjoyed your service experience with the Al Hendrickson Toyota team. Thanks so much!

January 12, 2022

I was lied to and said my windshield wipers are worn-out. I just bought them… I don’t trust anything from them. More

by JENNYTROCCOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure
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Jan 28, 2022 -

Al Hendrickson Toyota responded

Jenny - I apologize that you're frustrated, we certainly aim for more customer satisfaction than this, so I'm sorry that we let you down. Please give me a call if you have any questions or if there's anything I can do to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 12, 2022

I didn't had an appointment but It was quick to check in and agent was very helpful More

by tusharvb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that you were so well taken care of by our team! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. We hope to see you again down the road!

January 12, 2022

When my transmission started acting up, I brought my truck into AL Hendrickson. The service manager, Chris L, was awesome. The problem was diagnosed by the end of the next day. Their communication was g More

by Coachgeorge31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amer
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Jan 13, 2022 -

Al Hendrickson Toyota responded

It's great to hear that your truck is running great all thanks to Chris and the Al Hendrickson Toyota team! We appreciate the kind review and will pass along your feedback to everyone who helped. Please let us know if there is anything else we can help you with down the road. Take care!

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