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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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December 13, 2021

Quick and good service, helpful associates, easy to set up an appointment, comfortable waiting room with TV and coffee. More

by SA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 13, 2021

Thank you for excellent service . My scheduled appointment was done in a timely manner. Polite and kind More

by CLANDYCHERYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such an outstanding service experience working with the Al Hendrickson Toyota team. Safe travels, and we hope to see you back!

December 13, 2021

The service Dept. Rep. was pleasant .my Camry was repaired in a timely manner. The repair (extensive) seems to be done well. The only complaint is the high prices for the repair service. More

by ROMANS1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

Thank you for this review. While we are happy to hear that you had a successful and timely experience working with us, the rest of your feedback is disappointing to read. We strive to keep our prices competitive and reflective of what we offer our guests, and I would appreciate the chance to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 12, 2021

Awesome customer service from the team. Had a delay on the turnpike due an accident on the road n Oscar still sorted my car out. Reassured all is well and be safe on the road. Bought the car there and sa More

by TANISHA.TULLOCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino, Val
Dec 13, 2021 -

Al Hendrickson Toyota responded

Hi Tanisha - We are happy we could help! Thank you for stopping by to share your feedback about Oscar, Dino, Val, and Fernando. We appreciate your business and we hope to see you again at Al Hendrickson Toyota!

December 12, 2021

I had an appointment with Henry at 2pm. Upon getting there he was not around. I waited at least 1/2 hr, when mr Armando came to the rescue and took care of the paperwork and my car. He said that since More

by GAILPHILLIPS1850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

Gail, thank you for sharing about your recent visit. I apologize for the delays you experienced and for the lack of communication on our part. We greatly value the time that you lend to us to take care of your service needs, and I'm sorry we didn't make more of an effort to show that to you. I will discuss this input internally to ensure we're doing all we can to keep our guests informed. If there's anything more we could've done to improve your overall experience with us, don't hesitate to contact me so we can discuss it. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 12, 2021

Excellent service, I will recommend others to your dealership. Thanks again… Bye for now . Best regards More

by WILLHUE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Will! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 12, 2021

Jared, as always, was exceptional. But my SUV smelled like cigarette when I got it More

by carmenmara1900
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

Carmen, we're glad that Jared's service met your standards once more, but it is concerning to hear your vehicle was not returned to you in a satisfactory condition. I will address this feedback right away with my team, but if there is anything I can do to rectify this for you, please don't hesitate to reach out. Your satisfaction is very important, and I would be happy to take your call. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 12, 2021

Fast and efficient service. Ready for pickup same day. Last minute appointment with no problem. More

by KERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 12, 2021

Klaus was excellent. He listened and gave us feedback. Very pleased with his customer service. More

by KEVANTROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Dec 13, 2021 -

Al Hendrickson Toyota responded

We are happy to hear that Klaus was such an excellent listener and wonderful to work with. We appreciate your review and kind words!

December 12, 2021

Excellent experience and I thank carmine for that very professional friendly and efficient as always More

by ALLISONKENWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Dec 13, 2021 -

Al Hendrickson Toyota responded

We are happy to hear that our team was professional, friendly, and efficient. Thanks for writing this wonderful review!

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