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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,195 Reviews
Call Service Center (954) 448-7257

7,195 Reviews of Al Hendrickson Toyota - Service Center

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December 08, 2021

Parts counter service rep was excellent, lined me up with Klaus Cobb who provided stellar service, advice and follow up, truly professional and helpful, Brian More

by MPISTULKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Dec 08, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to provide you with a five-star service visit! Thank you so much for sharing your positive experience working with Klaus and Brain. We look forward to servicing your vehicle again in the future! - The Al Hendrickson Toyota Team

December 08, 2021

Fast service and always complete work perfect but was surprised that you didn’t have any new cars in the showroom or outside the lot More

by fredyosko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
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Jan 05, 2022 -

Al Hendrickson Toyota responded

Fredy, thank you for this feedback! We are thrilled to hear that you had such a successful service experience working with us. We apologize for our lack of inventory and would be happy to speak with you to see what more we can do to assist with your car search. If you are willing to discuss this further, please don't hesitate to reach out! Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 08, 2021

Evan is great. Excellent with communication superb service would highly recommend I friends and family. More

by Nmowatt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
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Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Evan! He is a valuable member of our team and we will be sure to let him know how much his work is appreciated. Safe travels until we see you again at Al Hendrickson Toyota!

December 08, 2021

excellent attention effective fast organized perfect kind ..a a a a a a a aa More

by NCTORGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for all your kind words about our service team! We're proud to provide attentive and efficient service, and we're glad to hear you appreciate it. The Al Hendrickson Toyota team is grateful for your business, and looks forward to your next stop by!

December 08, 2021

This time went in for an oil change. Went well. No complaints. Most times I like this dealership. Only had a problem once. More

by sweetlady33030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for continuing to choose Al Hendrickson Toyota for your service needs! We hope to have the opportunity to provide you with five-star experiences for a long time to come. Drive safely!

December 08, 2021

Prompt appointment. No feedback on car status. Replaced oil doesn’t appear as new/ clear. More

by estrada0792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing these details to our attention. Our goal is to provide detailed and communicative care, and I apologize that we missed the mark this time. It is concerning that your oil doesn't look as you expected, and I will speak with my team about this input. I would be grateful for the chance to discuss your experience so I can properly address your concerns. Will you consider reaching out to me whenever time permits? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 08, 2021

Chris L. Has been servicing my family for along time and it is always a pleasure working with him More

by privia112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you to you and your family for your business and your confidence in our work! We are thrilled that you are always so well taken care of by Chris and the team. We look forward to welcoming you back to Al Hendrickson Toyota next time!

December 08, 2021

I brought my car to the dealership to change the oil and filter, and when I came back to receive my car, the car door on the driver's side did not open. I spoke to the manger and he told me we are not respo More

by atef_alutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

Al Hendrickson Toyota responded

This feedback is very disappointing to read. It is our goal to deliver seamless and top-notch service, and it is concerning to hear that you are having trouble with your driver's side door. We would never intentionally damage a customer's property and I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 07, 2021

Customer service was horrible. No one to help at all or willing I called five times and never got an answer from anybody so decided to come down and see if my car was ready More

by KATHYFLEMING1151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilfred Charles
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Jan 05, 2022 -

Al Hendrickson Toyota responded

Kathy, I sincerely apologize for any trouble you had contacting my team. We strive to deliver seamless and communicative service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. Lastly, I understand that we have let you down, but I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 07, 2021

The representative was courteous and did what I asked and my car was ready in a timely manner. More

by joneskim4330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo, Amano
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Dec 08, 2021 -

Al Hendrickson Toyota responded

We're pleased that the Al Hendrickson Toyota team was courteous and wonderful to work with. Thank you for these kind words!

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