Al Hendrickson Toyota - Service Center

Service was fast, courteous. Service dept returned my call when ai inquired. thank you for always being concerned for your customers. call when ai inquired. thank you for always being concerned for your customers. More

Almost everything was good. Only one thing. I received my car dirty, Next I’d like to receive it clean, the rest was good. car dirty, Next I’d like to receive it clean, the rest was good. More

Al Hendrickson for sales and service excels. It's the best. I strongly recommend them for the quality automobile, style and price. best. I strongly recommend them for the quality automobile, style and price. More

Pleasant experience but I felt 1 1/2 hr was too long for oil change. When key was ripped away at car pickup it left shape staple points sticking out which punched my finger! oil change. When key was ripped away at car pickup it left shape staple points sticking out which punched my finger! More

The Service Rep was Very Helpful & Made My Experience Worth The Money Spent! I am very please with the way my car drives now!!! Worth The Money Spent! I am very please with the way my car drives now!!! More

Friendly service department.love that they have a driver to take you if need to leave. The waiting room really needs a serious update. Feels old dingy and dirty….not the best place to wait or work while you to take you if need to leave. The waiting room really needs a serious update. Feels old dingy and dirty….not the best place to wait or work while you wait. If there were more tables or desks with outlets would be ideal, so one can work while they wait to make good use of time. So far all of my experiences with service are good, as long as I avoid the waiting room More

I had a flat tireCame in to have it replaced and was I had a flat tire Came in to have it replaced and was reminded due for service Was told it will take about 2 hours after 2 hours plus checked with p I had a flat tire Came in to have it replaced and was reminded due for service Was told it will take about 2 hours after 2 hours plus checked with person I believe his name was Jeffrey to see how much longer Was told they did not even begin and there were at least 3 cars before mine Because my time is just as precious and had a doctors appointment I asked for my car I subsequently brought my car to tire kingdom and they took cate of it The above should answer your question More

The service i receive was good the person who was my consultant wad great and understanding consultant wad great and understanding More

Very poorly organized service department.! 3 hours for an oil change and tire rotation is severely excessive. We were assigned Henry as the service writer while 5 other service wrighters were sitting around oil change and tire rotation is severely excessive. We were assigned Henry as the service writer while 5 other service wrighters were sitting around twiddling their thumbs, causing excessive delays just checking in. After we checked in and signed up, we were informed of the three hour delay, so we had to call an Uber to get home and back so we didn’t have to wait there 3 hours. Then when we finally got the phone call the car was ready, we had to wait again on line to see Henry for the bill for another 14 minutes. Finally we got to the cashier and gave her the 15% off discount coupon, she told us we had to go back to Henry to have the RO adjusted, again another 12 minute wait to see him while other service writers were doing nothing. So we finally get back to the cashier and I tell her that 15% off $69 is not $60.41, but $58 and change. What a waste of time coming to your dealership for a simple service! We felt abused, frustrated and violated! Al, you most certainly need to change the work flow at your dealership! More

Quick service the team was great it was a problem but they fixed it very knowledgeable .. they fixed it very knowledgeable .. More