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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,047 Reviews

7,047 Reviews of Al Hendrickson Toyota - Service Center

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November 16, 2021

I went to the first service to my Toyota Camry, very quick and nice persons to receive it More

by ruiz.hector63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to welcome you for your first service visit! Thank you for trusting our team with your business and your Toyota Camry. We hope to see you again at Al Hendrickson Toyota!

November 16, 2021

You did not have the original brand of tires. I had to buy a different brand. Overpriced and unsatisfactory. Had to wait long and have to endure ten surveys a bout how you did it: poorly. More

by victorjortack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Victor - I'm so sorry that you aren't satisfied with your service experience. We strive to provide timely care and a great value and it's disappointing that we missed the mark. I do appreciate this feedback and will share it with my team. If there is anything you would like to discuss further, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 16, 2021

Excellent customer service. Excellent car service. My advisor, Anthony Colon is very approachable and helpful. 100% satisfied . More

by masf76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Nov 17, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Anthony. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 16, 2021

This spot has great service and very friendly staff. I will definitely come back back. More

by apope210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Al Hendrickson Toyota responded

We are proud to have earned your repeat business and your great review! Thank you from all of us at Al Hendrickson Toyota and drive safely until we welcome you back for your next service visit.

November 16, 2021

I bought a used vehicle on the sixth of November and I was charged all these fees because the truck was completely looked over and inspected , I took of back on the 13 of November because the truck drove More

by EDDIELISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am very sorry to hear about the issues you are having with your vehicle. We expect meticulous work and accommodating customer care from our team and it is disappointing that this isn't the impression we left you with. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 16, 2021

Very poor service never again oil change an tire rotation 3 hours 45 minutes long More

by kncarroll
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
None
Dec 20, 2021 -

Al Hendrickson Toyota responded

I'm sorry your oil change took longer than anticipated. We do our best to provide timely care, and I will be sure to pass this feedback on so we can work to improve. If you'd like to discuss this, I'd also be glad to take your call. I hope we get another chance to impress you in the future. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

Dec 21, 2021 -

kncarroll responded

No Thank You

November 16, 2021

The people are very pleasant Waiting for my car is very comfortable. I enjoy the coffee and snacks. Henry Delgado is very helpful More

by MELCH0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your great review of Henry and our team! We appreciate your business and we hope to welcome you back for any future service needs. Have a wonderful day!

November 16, 2021

Klaus was very nice polite, he might be the reason I come back. The driver was very nice also More

by MARILEIDYCAMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klau
Nov 17, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your positive experience with Klaus! We appreciate your business here at Al Hendrickson Toyota and we look forward to working with you again down the road. Safe travels!

November 16, 2021

The service representative was very helpful, spontaneous, and courteous. They offered assistance when I did not ask for it. More

by v_branch08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know.
Nov 17, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing these kind words about our team! It means a lot to hear that you're a satisfied customer. Safe driving from all of us at Al Hendrickson Toyota!

November 16, 2021

The best dealer Toyota and the areas good customer service love the way you guys More

by Eddy Janvier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Al Hendrickson Toyota responded

Eddy, thank you for taking the time to review us! We appreciate your support and are happy to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back next time!

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