Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,053 Reviews

7,053 Reviews of Al Hendrickson Toyota - Service Center

Sort by
November 04, 2021

They help you find the best car that you deserve, this is one of the best dealers More

by cfils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall, Fernando Rodriguez
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

November 03, 2021

To get an oil change should not take 2 hours. And when suggestions are made for additional repairs, with no apparent visual inspection, it only proves one thing you’re not interested in serving the custom More

by ZAMORAJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

It is disappointing to see your feedback and I can understand your frustration about the extended wait time of your service visit and also for the confusion surrounding our suggested repairs. We want what's best for our guests and if we left you with a different impression, I would like to apologize. I would be more than happy to step in and discuss your visit further so I can answer any questions you may have. Will you please consider giving me a call at your earliest convenience? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

I have been going to this dealership for many weeks.Chris is very good.Service is excellent. More

by PALEKARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Al Hendrickson Toyota responded

Thank you for your repeat business and for allowing the Al Hendrickson Toyota team to assist! We're deeply grateful for your feedback and support. See you next time!

November 03, 2021

Car sat in parking spot for over 40 mins before bringing it back to get serviced (after giving my key to car). That’s with an appointment. So sat on comfortable table while my car just sat there. Always tak More

by ivy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Dec 20, 2021 -

Al Hendrickson Toyota responded

Ivy, thank you for providing us with feedback. I apologize for the wait that incurred at your recent visit. Our team makes a sincere effort to keep visits efficient and return your vehicle to you in a timely manner. I apologize that we missed the mark recently and will share your review with our team to ensure we're doing all we can to respect our guests' time. If there is anything I can do to better your experience, please consider reaching out to me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

The al Hendrickson Toyota dealer is great. Happy they are close to take car of all my matienance needs. More

by karenedouard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Al Hendrickson Toyota responded

And we're happy to have you as a client, Karen! Thank you for the fantastic review and for trusting Al Hendrickson Toyota with all your maintenance needs!

November 03, 2021

Worst customer service ever . I would not recommend this dealership to anyone not even my worst enemy. More

by KIDDK89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want the best for our guests and I am disappointed to see your feedback. I’d really like the chance to hear how your experience could have been improved. Please give me a call at (954) 972-1100 when you have a chance. I look forward to hearing from you. Thank you, Gary Cann - Vice President Parts and Service

November 03, 2021

Didn't have the best experience during the time my vehicle was serviced this time More

by SHAYLA.MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk
Dec 20, 2021 -

Al Hendrickson Toyota responded

It is hard to hear that you didn't have a better service experience with us. I'd like the opportunity to learn the details of what happened here and how we can improve. If you're interested, would you please reach out at your convenience? Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

I brought my car in Thursday and two recalls but only 1 was done and had to bring it back and was not told by Jeffrey that only one recall was done. I only knew because I got a text message the next day th More

by DJJAMEER07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am so sorry we couldn't complete all of your repairs during one visit and understand how this can be frustrating. I will make sure to address this matter with the team so we can ensure we are communicating with our customers to the fullest extent. In the meantime, I would be happy to step and in and see what I can do to improve your experience. Please consider giving me a call if you would like to have that conversation. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

Klaus was excellent! True “customer focus”. Pleasant, caring and prompt. I appreciate how he keeps you in the loop. More

by bill1797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Nov 03, 2021 -

Al Hendrickson Toyota responded

We appreciate you taking the time to leave Al Hendrickson Toyota a five-star review! We'll be sure to let Klaus know that his excellent customer service didn't go unrecognized. Have a great day!

November 03, 2021

I was not satisfied about the service because I dropped my car at 11h am. I had received a call until 4h30 pm letting me know they are extra work to do. More

by MJPAUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles
Dec 20, 2021 -

Al Hendrickson Toyota responded

We expect our guests to receive communicative, timely service and I'm so sorry that we missed the mark during your visit with us. I will certainly look into what could have caused these delays and make sure they are addressed. In the meantime, would you please consider giving me a call? I would be grateful to step in and see what I can do to try and improve your experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

...
423
...