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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,214 Reviews

7,214 Reviews of Al Hendrickson Toyota - Service Center

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September 10, 2021

The all thing is bad. Even after I told them it's my first time coming for service they don't tell me anything about Waiting area or nothing. I sat outside for like 2 hours I change side when the sun ca More

by ROMUSFILSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

I'm very sorry to hear that your first impression of our service department was not a positive one. Our team is always looking to improve, and we appreciate that you have highlighted some areas where we could elevate ourselves. Providing thorough care at every visit will always be a top priority, and I apologize that this wasn't exemplified during your experience. If there is anything I can do for you to shift your perspective and earn your business, I would like to know. Please contact me at your earliest convenience. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 09, 2021

We went for the 20.000 miles service and were shocked to find out the oil and filter hadn’t been changed even though it was listed in the final statement . We went back next day and thanks to Henry it was f More

by ALEXANDRAAYALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

I sincerely apologize for any mistakes made on our end. We strive to deliver seamless and efficient service, and it is concerning that this was not better reflected in your time working with us. I assure you that we will use this feedback to prevent this kind of mixup from happening in the future. If there is anything more I can do to assist you or anything else you would like to share, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 09, 2021

Klaus takes responsibility for your needs and addresses them until they are fixed. Excellent service rep All employees nice and respectful Work in a timely manner More

by ELLMAND
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 09, 2021 -

Al Hendrickson Toyota responded

It is terrific that Klaus and the team are always able to address your concerns efficiently and effectively! Thank you for choosing Al Hendrickson Toyota and for taking the time to leave us a review. We look forward to assisting you next time!

September 08, 2021

No tengo comentarios todo fue exelente y rapido muchas gracias por el servicio y aclarar mis dudas sobre mi carro enesta visita espero sigan asi More

by CARMENZA.BOLANOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Al Hendrickson Toyota responded

Carmenza - nos alegra saber que su visita reciente se desarrolló sin problemas. Gracias por la reseña excelente - todo el equipo la aprecia! Hasta luego! - sus amigos de Al Hendrickson Toyota

September 08, 2021

Their service was friendly and fast. I had a good experience and will recommend to others. good choice! good experience! good people! Thank you. Done. More

by seankim529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing about your positive experience, Sean! It was our pleasure to work with you here at Al Hendrickson Toyota and we hope to welcome you back for your future services.

September 07, 2021

Anthony C. Was my service advisor and kept me informed during my whole service. I had dropped it off and paperwork was ready when I came to pick up. More

by francism.jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Sep 07, 2021 -

Al Hendrickson Toyota responded

Jose, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Anthony and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 06, 2021

I am with them 14 years.I bought 5 cars from them and sold the same number.All cars are serviced by them.My experience in both areas is the best.What do I expect from Toyota and Al Hendrickson?More thank More

by darinka.neso
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

We appreciate your business over the years! We want the most for our guests, and it is wonderful to hear that this was reflected in your time working with us. With regard to the rest of your review, I would be happy to speak with you to see what more I can do to help. If you are willing to discuss this, please feel free to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Oct 04, 2021 -

darinka.neso responded

Good morning Jessica!When I was on service after 6 months,I visited your department for sell my Corolla LE 2021.Sales manager me offer $16,700.That means our Corolla lost in prize for 6 months and traveled 3,500 miles probably about $7000!For the loyalty shown to Toyota and Al Hendrickson,I expect reasonable and stimulating price as proof of sincere respect.One day I will come to you and We will together try find better solution.Thank you.

Oct 09, 2021 -

Al Hendrickson Toyota responded

Hi, I'd be happy to speak with you about any concerns you may have, as it's important to us that our customers are happy. We appreciate your loyalty, and I look forward to helping you out. Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

September 06, 2021

Oscar V has horrible customer service as when asked about a service price regarding a tire plug he assumed my son couldn’t afford it and also noticed they didn’t put air in the tires. More

by Dmacalusoaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

This doesn't sound like the friendly and professional service we try to offer and I do apologize. I will address these concerns with the right people. If there is anything else I can help you with, please don't hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 06, 2021

This is my fourth purchase with this dealership. All of the service professionals that I have worked with have been professional and accommodating. Tip: Make a appointment for service, if possible. More

by VSTARJIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Sep 07, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting our team to get the job done! We're proud to have earned your loyalty to Al Hendrickson Toyota.

Sep 15, 2021 -

VSTARJIMI responded

You're Welcome

September 06, 2021

Awesome, excellent job as always, with immaculate customer service. Will always use this company and will definitely recommend the company to my friends and family More

by carlett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Sep 07, 2021 -

Al Hendrickson Toyota responded

We are proud to have earned your loyal business and your terrific recommendation! Thank you from all of us at Al Hendrickson Toyota, we look forward to welcoming you back for your future service needs.

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