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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,070 Reviews

7,070 Reviews of Al Hendrickson Toyota - Service Center

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July 20, 2021

Anthony Colon , is a fantastic service coordinator !!! The whole team is really great , I have been a loyal customer for many years and have never been disappointed More

by jlinker21
Customer Service
Recommend Dealer
Yes
Employees Worked With
anthony colon
Jul 20, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business over the years and you taking the time to shout out Anthony. Drive safely, and we are looking forward to seeing you again at Al Hendrickson Toyota!

July 20, 2021

My service advisor is the best. He makes us feel great when we go there. His name is Cristos and he is the best advisor. More

by THOMAS.MEIGHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Al Hendrickson Toyota responded

Thomas - we're delighted to hear that your work with Chris has been nothing short of fantastic. Thank you for trusting Al Hendrickson Toyota with your vehicle maintenance and for leaving us such a kind review!

July 20, 2021

The service department is awesome thanks again for your service and hope to keep a realationship with you guys to keep my car running efficiently. More

by KEYWESTLAVELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Al Hendrickson Toyota responded

It is truly our pleasure to be of assistance. Thank you for your business, and come back again next time, from all of us here at Al Hendrickson Toyota!

July 20, 2021

Jarrett the service assistant is very good. Excellent job Jarrett. He is deligence and respectful. He is helping Al Hen. with his excellent service. The quality of work is always excellent. More

by miguelaperezrobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Al Hendrickson Toyota responded

Miguel - Thank you for the great review! We appreciate your business and are thrilled to hear that Jarrett went the extra mile to assist with your vehicle. Drive safely, and we hope to see you again down the road! - The Al Hendrickson Toyota team

July 20, 2021

Oscar v was very professional and provide a exelente customer service I'm very happy they way he take care of my car and my self exelente in my opinion More

by mameso2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are thrilled to hear that you had such an enjoyable experience working with Oscar and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 19, 2021

The service itself to the car was good but was mistake was made abd I did received a car that wasn't mine poorCS on More

by DUZELL13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

I sincerely apologize for the mix-up here and any inconvenience this may have caused. I appreciate you reaching out and will speak with my team to ensure your next visit is five-star worth. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 19, 2021

Chris Leporte and Carlos "the mechanic" lol were fantastic and made my first experience bringing a vehicle to a service center seamless and painful. Love the Al Hendrickson team! More

by Th3Purks1224
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Al Hendrickson Toyota responded

Thanks for taking the time to leave a great review of Al Hendrickson Toyota! We're so happy that Chris and Carlos were helpful while servicing your vehicle. Thanks for choosing us for your first experience servicing your car. Cheers!

July 19, 2021

My service person Carmelo was excellent spoke nice yes a nice manHe is an asset to the placeThe service to my car was easy and painless was my first visit to L Hendrix in service department I will give you More

by LINDAPIERANDOZZI
Customer Service
Recommend Dealer
No
Employees Worked With
Carmelo also known as Carmine super nice super super
Aug 16, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your kind review of our team! Given your feedback, it seems that you may have left a 3-star rating accidentally. However, if there is anything we can do to improve your experience, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 18, 2021

After 3 1/2 hours in waiting room I found my car tire off and door handled. Not fixed Both then fixed in 20 minutes More

by FORMICHAEl
Recommend Dealer
No
Employees Worked With
Don’t know his name
Aug 16, 2021 -

Al Hendrickson Toyota responded

We try to provide a seamless experience and I am sorry if your visit took longer than anticipated. If you would like to discuss your visit in more detail, please give us a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 18, 2021

The workers are okay, but took far too long for an oil change and tire rotation, even with an appointment. Over 2 hours. Place could provide better snacks/food if people have to wait so long. More

by DIMATTIA1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please do not hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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