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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,214 Reviews
Call Service Center (954) 448-7257

7,214 Reviews of Al Hendrickson Toyota - Service Center

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August 23, 2021

The service was very good. The service technician came over took my information took my number very nice very prompt. Then he came into the service room where I was waiting with my key with my paperwork a More

by ERICROSS.FLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Aug 23, 2021 -

Al Hendrickson Toyota responded

Eric, our team is proud to offer incredibly thorough care at every appointment. We're so pleased to hear that your visit was so satisfactory and we hope we'll see you at Al Hendrickson Toyota next time you're in need of service!

August 23, 2021

2 time for repair aligned final take a right . No good. Guys move my sit and everything . Why!!!!! Door dirty grease and wheel!!!some person need supervised job More

by RIGO_PATINO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2021 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service experience didn't live up to our high standards. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 23, 2021

This is the second time I brought my truck in for service and have not had a problem. They run the service center very well! Love it! More

by cmlegend66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
Aug 23, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting all of us at Al Hendrickson Toyota to get the job done right. We appreciate your confidence in us.

August 22, 2021

Excellent and professional customer service. My advisor Oscar Vizcarra is very professional and you can see that he cares about the customers and their needs More

by laverncozier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

Al Hendrickson Toyota responded

We're so glad our commitment to customer care was clear to you, Lavern. Thank you for trusting Al Hendrickson Toyota with your business, and come back again next time!

August 22, 2021

Customer service was nice courteous and drop off is awesome as well as pickup while working on your car. Good service over all Thank yo More

by MONEYBIZTRAFFIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine a
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Aug 23, 2021 -

Al Hendrickson Toyota responded

We're so happy to see your positive feedback and high rating - thank you so much! All of us here at Al Hendrickson Toyota appreciate your support. Come back again next time!

August 22, 2021

Disappointed that the car was not washed prior to pickup. Valet appeared to have me go to my car rather than bring it up. The shuttle service worked well More

by OLDIESPJ
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2021

Mistake made. They broke a hub cap . But they ordered a new one free of charge. They also honored a expired loyalty discount card. The Manager Gary took care of my hubcap as soon as I explained the situati More

by SCOTT.CHALOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevens, Gary Cann
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Aug 23, 2021 -

Al Hendrickson Toyota responded

Thank you Scott! We appreciate your patience through this process and are glad that our team could help make it right. Safe travels from all of us at Al Hendrickson Toyota!

August 21, 2021

Excellent service, very reliable, wonderful customer service, very fast, my car was ready before the time they said , I fully recommended your place to my friends More

by JULIOANTONIOPOUMEDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

Al Hendrickson Toyota responded

At Al Hendrickson Toyota, we do all we can to efficiently complete service for you so you can get back to enjoying your day! Thank you for your support and we hope to see you next time. Take care!

August 20, 2021

Was great, service was quick and easy, didn’t have to bargain with price and my car was repaired well in the same day, thanks More

by NICOLE.EASTER16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Report | Print
Aug 20, 2021 -

Al Hendrickson Toyota responded

Nicole, at Al Hendrickson Toyota, we do all we can to make your service appointments simple for you. We're so grateful that you put your trust in our service team, and for the 5 star review. Thanks so much and take care!

August 20, 2021

Takes long time to change your oile and workers at desk won’t call when car is ready u must go and ask for your car More

by MRJORDANH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Report | Print
Oct 02, 2021 -

Al Hendrickson Toyota responded

It's our goal to take excellent care of our customers and their vehicles. I truly apologize that we didn't deliver a seamless service experience. I will be sure to address this with the staff so we can make sure we are communicating updates every step of the way. Again, I am so sorry we let you down, and I hope you give us another chance to impress you down the road. If you would like to discuss anything further, I'm available to take your call. Gary Cann - Vice President Parts and Service - (954) 972-1100

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