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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,223 Reviews

7,223 Reviews of Al Hendrickson Toyota - Service Center

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August 04, 2021

Everything was great I would recommend the company to anyone great customers service polite every thing was fantastic definitely would recommend the service to anyone More

by JJEAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Aug 04, 2021 -

Al Hendrickson Toyota responded

Your recommendation of our team at Al Hendrickson Toyota is extremely valuable to us! We take great pride in our ability to provide outstanding customer service at every opportunity. Thank you for the fantastic review and next time you need service, we'll be here!

August 03, 2021

Had my truck for approx. 2 years now and have always had excellent service. I did not have an appointment and yet they were able to complete my service in proper timing. More

by jacquesueann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
Aug 03, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We appreciate your business over the years and are happy to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

August 03, 2021

Sedrick Was very efficient took me promptly at my 115 appointment and within an hour and a half my car was ready just like he said I will definitely continue using them More

by callmetodance
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such an efficient service experience working with Sedrick and the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

August 03, 2021

I went in for the first time to do the 6mth service on my RAV4. I met with Shedrick who was very informative and helpful. I had purchased a steering wheel cover and Shedrick said he could put it on for me. More

by flaeyes
Recommend Dealer
Yes
Employees Worked With
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Aug 03, 2021 -

Al Hendrickson Toyota responded

Teri - we're so glad to hear our team members took such great care of you! Thank you for taking the time to review us - we hope to see you back at Al Hendrickson Toyota again down the road!

August 01, 2021

I got new CH-R April 28, 2021, I my car, but I do not understand why I had to pay for a new tire. It should have been patched or replaced for free. More

by teetee04026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your business. Customer satisfaction is our highest priority and I apologize that you didn't have a five-star experience. I would be happy to speak with you directly and answer any questions you might have regarding your purchase. Please don't hesitate to give me a call. Jessica Fernandez - Asst. to the Chairman - 954-545-6502

August 01, 2021

The service was about 45 minutes to an hour. very fast! and the employee was really nice ! I didn't have to wait too long! More

by faugues4
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thanks for the great review of Al Hendrickson Toyota! We're happy that we could get you back on the roads quickly and that everyone was kind!

August 01, 2021

Carmelo was very professional and courteous. I take chemo and he arranged for me to get a ride back to my home and later to pick up my car. both drivers were delightful and courteous. More

by NScricca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
One of my drivers was a slender black gentleman who was professional and courteous. I think the other driver was John, work there 5 weeks and loved it, you can tell. I thought both drivers were delightful and you can tell they enjoy their work.
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thanks for your amazing review of Al Hendrickson Toyota! We're so happy to hear that you loved working with Carmelo and that he was so kind and helpful.

July 31, 2021

Jarrett always take care of us in an outstanding way!! He is always willing to heard what we need and what else he can suggest. He’s the best!! Thank you Jarrett!! Debbie. More

by DEBORAHDELABLANCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your kind review, Deborah! We're so glad to hear the Al Hendrickson Toyota team could be a help. Come back soon!

July 31, 2021

Klaus is a amazing asset to the Al Hendrickson team. I will only deal with him when I go there. He has the qualities that I look for in a service advisor. honesty and integrity. More

by PROGANJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the kind review! Hearing that you had such a successful service experience working with Klaus made our day. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

July 31, 2021

More than 4hours for a change oil. Place really dirty and without coffee options. Much worse than other Toyota’s store that I have been More

by viniciusfsobrinho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency and our waiting area in the future. If there is anything more we can do to assist you or anything else you would like to share, please don’t hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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